If only. Try seven years for a description (January will be 7).
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From a different post, but related.
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But cloud customers could pay for it and use it. On-prem canât even pay for it if we wanted to. Not that I have any interest.
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AI in ERP isnât really a good fit anyways. Ever try to do something with AI that needed to be very specific? I can bet you got really frustrated because AI doesnât do specifics well. That means itâs not well suited for things like accounting, which is really what an ERP at itâs base is for. Itâs for keeping track of all of the minute details accurately.
AI does a great job making something generically close really fast. But refining it from there is, at the current state of AI, not possible.
Hereâs an example. I was trying to get some visualization for a kitchen remodel. We want cabinets to go all of the way to ceiling. Now matter how much I asked, it would not actually make a picture with the cabinets extending to the ceiling. It would tell me it did, but not do it. Then when I asked, it will admit that it didnât, apologize and then make another picture and still not do it.
Edit: :dumpster_fire: Unacceptable. Epicor, do not touch my code
This is a prime example of AI being used poorly. Jose and Josh looked at what this was doing, and itâs a gross regex search that will find things that arenât relevant to whatâs intended as slap a breaking change into custom code. Using AI to generate regex is awesome, but if you donât pay attention to what itâs doing, this is what you get. AI makes COMPETENT people faster. It does not make incompetent people competent.
:End edit
If thatâs what weâre going to get with AI in ERP, itâs going to be useless. Iâve seen demos of a couple of AI solutions connected to and ERP and you ask it something simple like âHow many open orders to I have for customer Xâ and it very confidently answers completely wrong. So if I didnât know how to check my answer, I wouldnât be able to know if itâs correct or not. It spits out seemingly intelligent answers which look great on a demo, but pull back the curtain and you have a wizard spewing inaccurate information. Thatâs not acceptable for software that is used for accounting.
So long story short, a 10% increase to chase the AI bubble is a kick in the nuts, because they are leaving the low hanging fruit on the ground and alienating customers with rapidly declining quality of their core product.
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Just wait until they deploy the Linux thing for us SaaS hostages customers in a few weeks and it breaks nearly every customerâs BPMs.
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We are cloud customers and got this email too.
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I am not stating the increase is, âOKâ, but out of 20 vendors I work with, not a single one hasnât had a noticeable increase this year. Some went literally 50% more, at which point we immediately started looking for options.
Maybe this is an unpopular opinion, but I think there is some over-reaction going on - our costs have increased, so has Epicorâs. I think their increase is in line with other software we use, if not actually less. I canât speak to any layoffs, AI chasing and other things, but it seems in line with everything else Iâm experiencing.
Any VMWare refugees here? We jumped immediately after their PE acquisition because we saw the writing on the wall⌠to Nutanix. Just barely got converted before their massive spike increase hit out of the blue.
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I mean, when the price of steel goes up I can find an explanation maybe, tariffs and whatnot. But there are far less reasons for software development costs to be going up. It feels like to me that several companies noticed how easily they got away with price hikes during COVID and now figure, why not pad our profit a little, they canât do anything..
Its not like they havenât been doing price increases every single year. They shouldnât need a 10% jump to catch up like @jgiese.wci was explaining. Nobody has wages jumping by 10% I can tell you that..
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I donât think that anyone is just saying an increase in a vacuum is necessarily a big problem. Yeah it sucks but we understand the issues.
What everyone is so upset about is cost going up WHILE quality is going down. We are paying more and getting less. Itâs adding insult to injury.
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'cept maybe the C-suite
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When you can no longer confidently place Epicor Kinetic in a cross-section of the sales triangle an imbalance is exposed. Traditionally you want to hover somewhere around the center.
This is called Stockholm Syndrome 
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Looks like lime green is gonna be the new brand color.. Expensive, slow and low quality!
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They are pulling a trifecta of 
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There are still a lot of great things about Epicor and for the last several years they have for sure been sitting in the cheap and fast lane. The price increase keeps nudging us out of that low quality section and into just fast. Rapid development is no longer an issue at Epicor thatâs for sure, whatâs being worked on is sometimes questionable, but throughput is there! Over my 16 years with Epicor this has been the path. A natural trajectory that hopefully will pay off but weâre not seeing the light at the end of that tunnel right now is all.
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Hi all, I wanted to reply to let you know that I see your comments, and completely understand your concerns. I was once a customer, and do have empathy for what youâre going through. I do know there are active conversations about this topic inside Epicor to address how we communicated this update, and ensure it aligns with our commitment to clarity, transparency, and value for our customers. Thank you for sharing your feedback, it does truly help us improve how we serve you.
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