6.1 General Ledger Report Problem

All of this happened within a month and got dragged out to month end.
The accountants wanted to fix the problem before the month end but
they just ran out of time. They made the adjustments but couldn't
verify them through reports. I was told at noon on Wednesday to
upgrade Vantage as soon as the workday ended. I didn't mind doing the
upgrade; we needed to upgrade anyway. What bothered us was that an
integral part of the vendor supplied program did not work properly and
we were told it was our problem. Vantage tech support is normally
very helpful and responsive but this was a major issue and we didn't
get a fix.

I'm glad somebody in this group was able to help!

--- In vantage@yahoogroups.com, "Mario Aguirre" <maguirre@l...> wrote:
> Bruce,
>
> I used Access through ODBC to do very complex statements with
> consolidations, etc. among companies. The GL detail would be a bit
> slower than the balances used for financial statements, but I think it
> would work. In the other hand, Epicor should fix this problem. As a
> matter of fact, when I upgraded from 5.1 to 6.1, I noticed that in
> report builder you have constantly errors of the same kind - displaying
> numerical values of some sort.
>
> There is a lesson on all of this. If Epicor support recommends you to do
> something, ALWAYS do it in a test database and find out the results -
> specially when the recommendation is to upgrade to a different version!
>
> Good luck.
>
> Mario Aguirre
> Lakin General Corporation, Inc.
>
> ________________________________
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of brucewbrannan
> Sent: Wednesday, September 28, 2005 8:35 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] 6.1 General Ledger Report Problem
>
>
> We are running Vantage 6.1. We are trying to use the the Crystal
> version of the General Ledger report. We haven't modified the report.
> When we run the report, the Debit and Credit columns are always zero.
> In other words, the details are not shown. The opening and ending
> balances do have totals. If we use the report builder report, it does
> show the details.
>
> We have contacted Vantage Tech Support about this issue. In fact, we
> did a crash, in-the-middle-of-the-week upgrade from 5.2 to 6.1 for
> this report's functionality. While we were running Vantage 5.2,
> somebody made a data entry mistake. The mistake was a figure in the
> hundred billions. The mistake was corrected by reversing out the
> entries but Vantage 5.2 reporting would not display the billions
> digits properly. We would get something like ?????????.??. After
> about a month of deliberating with Vantage Tech Support, we were told
> to upgrade to 6.1 and it would fix the problem. After we upgraded, we
> discovered that the report builder format DID NOT properly display the
> billions digits. We tried the Crystal version and it does properly
> display the billions digits but only the opening and ending balances;
> there are no details (as stated in paragraph 1). Frustrated, we
> called Vantage back to try to get them to fix our problem but their
> end response was something like, "The reports in Vantage are examples
> only. You use them to build your own." In other words, fix it
> yourself.
>
> As you can guess, we're very displeased with this response but it is
> their final decision. So, has anybody else noticed this problem? Any
> ideas on how to fix it?
>
> Thanks,
>
> Bruce Brannan
> Engineered Products Department
>
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder
> and Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
>
>
>
>
> SPONSORED LINKS
> Manufacturing software
> <http://groups.yahoo.com/gads?t=ms&k=Manufacturing+software&w1=Manufactu
> ring+software&w2=Membership+database+software&w3=Database+mortgage+softw
> are&w4=Pda+database+software&w5=Database+management+software&w6=Online+d
> atabase+software&c=6&s=185&.sig=AvWEwtBBb2CCZUYeLzjLVQ>
> Membership database software
> <http://groups.yahoo.com/gads?t=ms&k=Membership+database+software&w1=Man
> ufacturing+software&w2=Membership+database+software&w3=Database+mortgage
> +software&w4=Pda+database+software&w5=Database+management+software&w6=On
> line+database+software&c=6&s=185&.sig=8uEu2piLZhrmuaS0aRTs5A> Database
> mortgage software
> <http://groups.yahoo.com/gads?t=ms&k=Database+mortgage+software&w1=Manuf
> acturing+software&w2=Membership+database+software&w3=Database+mortgage+s
> oftware&w4=Pda+database+software&w5=Database+management+software&w6=Onli
> ne+database+software&c=6&s=185&.sig=WxJOMUVfawa-Spj4srksIw>
> Pda database software
> <http://groups.yahoo.com/gads?t=ms&k=Pda+database+software&w1=Manufactur
> ing+software&w2=Membership+database+software&w3=Database+mortgage+softwa
> re&w4=Pda+database+software&w5=Database+management+software&w6=Online+da
> tabase+software&c=6&s=185&.sig=8c6UocdSpoECWlSALplOdQ> Database
> management software
> <http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Man
> ufacturing+software&w2=Membership+database+software&w3=Database+mortgage
> +software&w4=Pda+database+software&w5=Database+management+software&w6=On
> line+database+software&c=6&s=185&.sig=C2nNY1SnmwAiBO61ww9nTw> Online
> database software
> <http://groups.yahoo.com/gads?t=ms&k=Online+database+software&w1=Manufac
> turing+software&w2=Membership+database+software&w3=Database+mortgage+sof
> tware&w4=Pda+database+software&w5=Database+management+software&w6=Online
> +database+software&c=6&s=185&.sig=cYursVrba9nF7BBMh8EfUA>
>
> ________________________________
>
> YAHOO! GROUPS LINKS
>
>
>
> * Visit your group "vantage
> <http://groups.yahoo.com/group/vantage> " on the web.
>
> * To unsubscribe from this group, send an email to:
> vantage-unsubscribe@yahoogroups.com
> <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
>
> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of
> Service <http://docs.yahoo.com/info/terms/> .
>
>
> ________________________________
>
>
>
>
> [Non-text portions of this message have been removed]
We are running Vantage 6.1. We are trying to use the the Crystal
version of the General Ledger report. We haven't modified the report.
When we run the report, the Debit and Credit columns are always zero.
In other words, the details are not shown. The opening and ending
balances do have totals. If we use the report builder report, it does
show the details.

We have contacted Vantage Tech Support about this issue. In fact, we
did a crash, in-the-middle-of-the-week upgrade from 5.2 to 6.1 for
this report's functionality. While we were running Vantage 5.2,
somebody made a data entry mistake. The mistake was a figure in the
hundred billions. The mistake was corrected by reversing out the
entries but Vantage 5.2 reporting would not display the billions
digits properly. We would get something like ?????????.??. After
about a month of deliberating with Vantage Tech Support, we were told
to upgrade to 6.1 and it would fix the problem. After we upgraded, we
discovered that the report builder format DID NOT properly display the
billions digits. We tried the Crystal version and it does properly
display the billions digits but only the opening and ending balances;
there are no details (as stated in paragraph 1). Frustrated, we
called Vantage back to try to get them to fix our problem but their
end response was something like, "The reports in Vantage are examples
only. You use them to build your own." In other words, fix it yourself.

As you can guess, we're very displeased with this response but it is
their final decision. So, has anybody else noticed this problem? Any
ideas on how to fix it?

Thanks,

Bruce Brannan
Engineered Products Department
Obtain from the Epicor FTP site the Crystal85_All_patches.zip. Extract the one named 'Crystal Decisions Database and Export Patch.exe" and run it on your Vantage server as well as your Crystal Developer PC. Open, make a trivial change and save the report. There is a known issue with "details" on reports and this patch will fix it. I can't recall (it's been awhile) but you might need to run the patch.exe on client PCs as well. But this has 100% fixed every details-missing issue I have seen here.
-Todd C.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of brucewbrannan
Sent: Wednesday, September 28, 2005 8:35 AM
To: vantage@yahoogroups.com
Subject: [Vantage] 6.1 General Ledger Report Problem


We are running Vantage 6.1. We are trying to use the the Crystal
version of the General Ledger report. We haven't modified the report.
When we run the report, the Debit and Credit columns are always zero.
In other words, the details are not shown. The opening and ending
balances do have totals. If we use the report builder report, it does
show the details.

We have contacted Vantage Tech Support about this issue. In fact, we
did a crash, in-the-middle-of-the-week upgrade from 5.2 to 6.1 for
this report's functionality. While we were running Vantage 5.2,
somebody made a data entry mistake. The mistake was a figure in the
hundred billions. The mistake was corrected by reversing out the
entries but Vantage 5.2 reporting would not display the billions
digits properly. We would get something like ?????????.??. After
about a month of deliberating with Vantage Tech Support, we were told
to upgrade to 6.1 and it would fix the problem. After we upgraded, we
discovered that the report builder format DID NOT properly display the
billions digits. We tried the Crystal version and it does properly
display the billions digits but only the opening and ending balances;
there are no details (as stated in paragraph 1). Frustrated, we
called Vantage back to try to get them to fix our problem but their
end response was something like, "The reports in Vantage are examples
only. You use them to build your own." In other words, fix it yourself.

As you can guess, we're very displeased with this response but it is
their final decision. So, has anybody else noticed this problem? Any
ideas on how to fix it?

Thanks,

Bruce Brannan
Engineered Products Department




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links




SPONSORED LINKS
Manufacturing <http://groups.yahoo.com/gads?t=ms&k=Manufacturing+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=AvWEwtBBb2CCZUYeLzjLVQ> software Membership <http://groups.yahoo.com/gads?t=ms&k=Membership+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=8uEu2piLZhrmuaS0aRTs5A> database software Database <http://groups.yahoo.com/gads?t=ms&k=Database+mortgage+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=WxJOMUVfawa-Spj4srksIw> mortgage software
Pda <http://groups.yahoo.com/gads?t=ms&k=Pda+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=8c6UocdSpoECWlSALplOdQ> database software Database <http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=C2nNY1SnmwAiBO61ww9nTw> management software Online <http://groups.yahoo.com/gads?t=ms&k=Online+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=cYursVrba9nF7BBMh8EfUA> database software

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* Visit your group " vantage <http://groups.yahoo.com/group/vantage> " on the web.


* To unsubscribe from this group, send an email to:
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_____




[Non-text portions of this message have been removed]
I noticed it and wish they would correct it.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of brucewbrannan
Sent: Wednesday, September 28, 2005 8:35 AM
To: vantage@yahoogroups.com
Subject: [Vantage] 6.1 General Ledger Report Problem

We are running Vantage 6.1. We are trying to use the the Crystal
version of the General Ledger report. We haven't modified the report.
When we run the report, the Debit and Credit columns are always zero.
In other words, the details are not shown. The opening and ending
balances do have totals. If we use the report builder report, it does
show the details.

We have contacted Vantage Tech Support about this issue. In fact, we
did a crash, in-the-middle-of-the-week upgrade from 5.2 to 6.1 for this
report's functionality. While we were running Vantage 5.2, somebody
made a data entry mistake. The mistake was a figure in the hundred
billions. The mistake was corrected by reversing out the entries but
Vantage 5.2 reporting would not display the billions digits properly.
We would get something like ?????????.??. After about a month of
deliberating with Vantage Tech Support, we were told to upgrade to 6.1
and it would fix the problem. After we upgraded, we discovered that the
report builder format DID NOT properly display the billions digits. We
tried the Crystal version and it does properly display the billions
digits but only the opening and ending balances; there are no details
(as stated in paragraph 1). Frustrated, we called Vantage back to try
to get them to fix our problem but their end response was something
like, "The reports in Vantage are examples only. You use them to build
your own." In other words, fix it yourself.

As you can guess, we're very displeased with this response but it is
their final decision. So, has anybody else noticed this problem? Any
ideas on how to fix it?

Thanks,

Bruce Brannan
Engineered Products Department




------------------------ Yahoo! Groups Sponsor --------------------~-->
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--------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Thanks

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Todd Caughey
Sent: Wednesday, September 28, 2005 8:42 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] 6.1 General Ledger Report Problem

Obtain from the Epicor FTP site the Crystal85_All_patches.zip. Extract
the one named 'Crystal Decisions Database and Export Patch.exe" and run
it on your Vantage server as well as your Crystal Developer PC. Open,
make a trivial change and save the report. There is a known issue with
"details" on reports and this patch will fix it. I can't recall (it's
been awhile) but you might need to run the patch.exe on client PCs as
well. But this has 100% fixed every details-missing issue I have seen
here.
-Todd C.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf
Of brucewbrannan
Sent: Wednesday, September 28, 2005 8:35 AM
To: vantage@yahoogroups.com
Subject: [Vantage] 6.1 General Ledger Report Problem


We are running Vantage 6.1. We are trying to use the the Crystal
version of the General Ledger report. We haven't modified the report.
When we run the report, the Debit and Credit columns are always zero.
In other words, the details are not shown. The opening and ending
balances do have totals. If we use the report builder report, it does
show the details.

We have contacted Vantage Tech Support about this issue. In fact, we
did a crash, in-the-middle-of-the-week upgrade from 5.2 to 6.1 for this
report's functionality. While we were running Vantage 5.2, somebody
made a data entry mistake. The mistake was a figure in the hundred
billions. The mistake was corrected by reversing out the entries but
Vantage 5.2 reporting would not display the billions digits properly.
We would get something like ?????????.??. After about a month of
deliberating with Vantage Tech Support, we were told to upgrade to 6.1
and it would fix the problem. After we upgraded, we discovered that the
report builder format DID NOT properly display the billions digits. We
tried the Crystal version and it does properly display the billions
digits but only the opening and ending balances; there are no details
(as stated in paragraph 1). Frustrated, we called Vantage back to try
to get them to fix our problem but their end response was something
like, "The reports in Vantage are examples only. You use them to build
your own." In other words, fix it yourself.

As you can guess, we're very displeased with this response but it is
their final decision. So, has anybody else noticed this problem? Any
ideas on how to fix it?

Thanks,

Bruce Brannan
Engineered Products Department




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links




SPONSORED LINKS
Manufacturing
<http://groups.yahoo.com/gads?t=ms&k=Manufacturing+software&w1=Manufactu
ring+software&w2=Membership+database+software&w3=Database+mortgage+softw
are&w4=Pda+database+software&w5=Database+management+software&w6=Online+d
atabase+software&c=6&s=185&.sig=AvWEwtBBb2CCZUYeLzjLVQ> software
Membership
<http://groups.yahoo.com/gads?t=ms&k=Membership+database+software&w1=Man
ufacturing+software&w2=Membership+database+software&w3=Database+mortgage
+software&w4=Pda+database+software&w5=Database+management+software&w6=On
line+database+software&c=6&s=185&.sig=8uEu2piLZhrmuaS0aRTs5A> database
software Database
<http://groups.yahoo.com/gads?t=ms&k=Database+mortgage+software&w1=Manuf
acturing+software&w2=Membership+database+software&w3=Database+mortgage+s
oftware&w4=Pda+database+software&w5=Database+management+software&w6=Onli
ne+database+software&c=6&s=185&.sig=WxJOMUVfawa-Spj4srksIw> mortgage
software
Pda
<http://groups.yahoo.com/gads?t=ms&k=Pda+database+software&w1=Manufactur
ing+software&w2=Membership+database+software&w3=Database+mortgage+softwa
re&w4=Pda+database+software&w5=Database+management+software&w6=Online+da
tabase+software&c=6&s=185&.sig=8c6UocdSpoECWlSALplOdQ> database software
Database
<http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Man
ufacturing+software&w2=Membership+database+software&w3=Database+mortgage
+software&w4=Pda+database+software&w5=Database+management+software&w6=On
line+database+software&c=6&s=185&.sig=C2nNY1SnmwAiBO61ww9nTw> management
software Online
<http://groups.yahoo.com/gads?t=ms&k=Online+database+software&w1=Manufac
turing+software&w2=Membership+database+software&w3=Database+mortgage+sof
tware&w4=Pda+database+software&w5=Database+management+software&w6=Online
+database+software&c=6&s=185&.sig=cYursVrba9nF7BBMh8EfUA> database
software

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* Visit your group " vantage
<http://groups.yahoo.com/group/vantage> " on the web.


* To unsubscribe from this group, send an email to:
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[Non-text portions of this message have been removed]



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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Bruce,

I used Access through ODBC to do very complex statements with
consolidations, etc. among companies. The GL detail would be a bit
slower than the balances used for financial statements, but I think it
would work. In the other hand, Epicor should fix this problem. As a
matter of fact, when I upgraded from 5.1 to 6.1, I noticed that in
report builder you have constantly errors of the same kind - displaying
numerical values of some sort.

There is a lesson on all of this. If Epicor support recommends you to do
something, ALWAYS do it in a test database and find out the results -
specially when the recommendation is to upgrade to a different version!

Good luck.

Mario Aguirre
Lakin General Corporation, Inc.

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of brucewbrannan
Sent: Wednesday, September 28, 2005 8:35 AM
To: vantage@yahoogroups.com
Subject: [Vantage] 6.1 General Ledger Report Problem


We are running Vantage 6.1. We are trying to use the the Crystal
version of the General Ledger report. We haven't modified the report.
When we run the report, the Debit and Credit columns are always zero.
In other words, the details are not shown. The opening and ending
balances do have totals. If we use the report builder report, it does
show the details.

We have contacted Vantage Tech Support about this issue. In fact, we
did a crash, in-the-middle-of-the-week upgrade from 5.2 to 6.1 for
this report's functionality. While we were running Vantage 5.2,
somebody made a data entry mistake. The mistake was a figure in the
hundred billions. The mistake was corrected by reversing out the
entries but Vantage 5.2 reporting would not display the billions
digits properly. We would get something like ?????????.??. After
about a month of deliberating with Vantage Tech Support, we were told
to upgrade to 6.1 and it would fix the problem. After we upgraded, we
discovered that the report builder format DID NOT properly display the
billions digits. We tried the Crystal version and it does properly
display the billions digits but only the opening and ending balances;
there are no details (as stated in paragraph 1). Frustrated, we
called Vantage back to try to get them to fix our problem but their
end response was something like, "The reports in Vantage are examples
only. You use them to build your own." In other words, fix it
yourself.

As you can guess, we're very displeased with this response but it is
their final decision. So, has anybody else noticed this problem? Any
ideas on how to fix it?

Thanks,

Bruce Brannan
Engineered Products Department




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links




SPONSORED LINKS
Manufacturing software
<http://groups.yahoo.com/gads?t=ms&k=Manufacturing+software&w1=Manufactu
ring+software&w2=Membership+database+software&w3=Database+mortgage+softw
are&w4=Pda+database+software&w5=Database+management+software&w6=Online+d
atabase+software&c=6&s=185&.sig=AvWEwtBBb2CCZUYeLzjLVQ>
Membership database software
<http://groups.yahoo.com/gads?t=ms&k=Membership+database+software&w1=Man
ufacturing+software&w2=Membership+database+software&w3=Database+mortgage
+software&w4=Pda+database+software&w5=Database+management+software&w6=On
line+database+software&c=6&s=185&.sig=8uEu2piLZhrmuaS0aRTs5A> Database
mortgage software
<http://groups.yahoo.com/gads?t=ms&k=Database+mortgage+software&w1=Manuf
acturing+software&w2=Membership+database+software&w3=Database+mortgage+s
oftware&w4=Pda+database+software&w5=Database+management+software&w6=Onli
ne+database+software&c=6&s=185&.sig=WxJOMUVfawa-Spj4srksIw>
Pda database software
<http://groups.yahoo.com/gads?t=ms&k=Pda+database+software&w1=Manufactur
ing+software&w2=Membership+database+software&w3=Database+mortgage+softwa
re&w4=Pda+database+software&w5=Database+management+software&w6=Online+da
tabase+software&c=6&s=185&.sig=8c6UocdSpoECWlSALplOdQ> Database
management software
<http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Man
ufacturing+software&w2=Membership+database+software&w3=Database+mortgage
+software&w4=Pda+database+software&w5=Database+management+software&w6=On
line+database+software&c=6&s=185&.sig=C2nNY1SnmwAiBO61ww9nTw> Online
database software
<http://groups.yahoo.com/gads?t=ms&k=Online+database+software&w1=Manufac
turing+software&w2=Membership+database+software&w3=Database+mortgage+sof
tware&w4=Pda+database+software&w5=Database+management+software&w6=Online
+database+software&c=6&s=185&.sig=cYursVrba9nF7BBMh8EfUA>

________________________________

YAHOO! GROUPS LINKS



* Visit your group "vantage
<http://groups.yahoo.com/group/vantage> " on the web.

* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
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Service <http://docs.yahoo.com/info/terms/> .


________________________________




[Non-text portions of this message have been removed]
Thanks for the quick reply. I have downloaded and extracted the patch
files. When I apply the fixes to the server, do I need to stop it in
Progress Explorer or can I run the patch while Vantage is live?

Thanks again,

Bruce

--- In vantage@yahoogroups.com, "Todd Caughey" <caugheyt@h...> wrote:
> Obtain from the Epicor FTP site the Crystal85_All_patches.zip.
Extract the one named 'Crystal Decisions Database and Export
Patch.exe" and run it on your Vantage server as well as your Crystal
Developer PC. Open, make a trivial change and save the report. There
is a known issue with "details" on reports and this patch will fix it.
I can't recall (it's been awhile) but you might need to run the
patch.exe on client PCs as well. But this has 100% fixed every
details-missing issue I have seen here.
> -Todd C.
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On
Behalf Of brucewbrannan
> Sent: Wednesday, September 28, 2005 8:35 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] 6.1 General Ledger Report Problem
>
>
> We are running Vantage 6.1. We are trying to use the the Crystal
> version of the General Ledger report. We haven't modified the report.
> When we run the report, the Debit and Credit columns are always zero.
> In other words, the details are not shown. The opening and ending
> balances do have totals. If we use the report builder report, it does
> show the details.
>
> We have contacted Vantage Tech Support about this issue. In fact, we
> did a crash, in-the-middle-of-the-week upgrade from 5.2 to 6.1 for
> this report's functionality. While we were running Vantage 5.2,
> somebody made a data entry mistake. The mistake was a figure in the
> hundred billions. The mistake was corrected by reversing out the
> entries but Vantage 5.2 reporting would not display the billions
> digits properly. We would get something like ?????????.??. After
> about a month of deliberating with Vantage Tech Support, we were told
> to upgrade to 6.1 and it would fix the problem. After we upgraded, we
> discovered that the report builder format DID NOT properly display the
> billions digits. We tried the Crystal version and it does properly
> display the billions digits but only the opening and ending balances;
> there are no details (as stated in paragraph 1). Frustrated, we
> called Vantage back to try to get them to fix our problem but their
> end response was something like, "The reports in Vantage are examples
> only. You use them to build your own." In other words, fix it
yourself.
>
> As you can guess, we're very displeased with this response but it is
> their final decision. So, has anybody else noticed this problem? Any
> ideas on how to fix it?
>
> Thanks,
>
> Bruce Brannan
> Engineered Products Department
>
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have already linked your email address to a yahoo id to enable
access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
>
>
>
>
> SPONSORED LINKS
> Manufacturing
<http://groups.yahoo.com/gads?t=ms&k=Manufacturing+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=AvWEwtBBb2CCZUYeLzjLVQ>
software Membership
<http://groups.yahoo.com/gads?t=ms&k=Membership+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=8uEu2piLZhrmuaS0aRTs5A>
database software Database
<http://groups.yahoo.com/gads?t=ms&k=Database+mortgage+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=WxJOMUVfawa-Spj4srksIw>
mortgage software
> Pda
<http://groups.yahoo.com/gads?t=ms&k=Pda+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=8c6UocdSpoECWlSALplOdQ>
database software Database
<http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=C2nNY1SnmwAiBO61ww9nTw>
management software Online
<http://groups.yahoo.com/gads?t=ms&k=Online+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=cYursVrba9nF7BBMh8EfUA>
database software
>
> _____
>
> YAHOO! GROUPS LINKS
>
>
>
> * Visit your group " vantage
<http://groups.yahoo.com/group/vantage> " on the web.
>
>
> * To unsubscribe from this group, send an email to:
> vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
>
>
> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service <http://docs.yahoo.com/info/terms/> .
>
>
> _____
>
>
>
>
> [Non-text portions of this message have been removed]
The patch is for Crystal and just updates a bunch of DLL files. It has no affect on Progress or Vantage. The more I think about it run the patch first on the client PC where the report is being run from - might not involve the Vantage files at all. I'm sure I had to do this for each of our people who print invoices back when it stopped printing details beyond the first line. It put the DLL files on their PC where, when running the CR reports from Vantage, it "fixed" the ones that had been loaded when the client was installed.
-Todd C.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of brucewbrannan
Sent: Wednesday, September 28, 2005 9:28 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: 6.1 General Ledger Report Problem


Thanks for the quick reply. I have downloaded and extracted the patch
files. When I apply the fixes to the server, do I need to stop it in
Progress Explorer or can I run the patch while Vantage is live?

Thanks again,

Bruce

--- In vantage@yahoogroups.com, "Todd Caughey" <caugheyt@h...> wrote:
> Obtain from the Epicor FTP site the Crystal85_All_patches.zip.
Extract the one named 'Crystal Decisions Database and Export
Patch.exe" and run it on your Vantage server as well as your Crystal
Developer PC. Open, make a trivial change and save the report. There
is a known issue with "details" on reports and this patch will fix it.
I can't recall (it's been awhile) but you might need to run the
patch.exe on client PCs as well. But this has 100% fixed every
details-missing issue I have seen here.
> -Todd C.
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On
Behalf Of brucewbrannan
> Sent: Wednesday, September 28, 2005 8:35 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] 6.1 General Ledger Report Problem
>
>
> We are running Vantage 6.1. We are trying to use the the Crystal
> version of the General Ledger report. We haven't modified the report.
> When we run the report, the Debit and Credit columns are always zero.
> In other words, the details are not shown. The opening and ending
> balances do have totals. If we use the report builder report, it does
> show the details.
>
> We have contacted Vantage Tech Support about this issue. In fact, we
> did a crash, in-the-middle-of-the-week upgrade from 5.2 to 6.1 for
> this report's functionality. While we were running Vantage 5.2,
> somebody made a data entry mistake. The mistake was a figure in the
> hundred billions. The mistake was corrected by reversing out the
> entries but Vantage 5.2 reporting would not display the billions
> digits properly. We would get something like ?????????.??. After
> about a month of deliberating with Vantage Tech Support, we were told
> to upgrade to 6.1 and it would fix the problem. After we upgraded, we
> discovered that the report builder format DID NOT properly display the
> billions digits. We tried the Crystal version and it does properly
> display the billions digits but only the opening and ending balances;
> there are no details (as stated in paragraph 1). Frustrated, we
> called Vantage back to try to get them to fix our problem but their
> end response was something like, "The reports in Vantage are examples
> only. You use them to build your own." In other words, fix it
yourself.
>
> As you can guess, we're very displeased with this response but it is
> their final decision. So, has anybody else noticed this problem? Any
> ideas on how to fix it?
>
> Thanks,
>
> Bruce Brannan
> Engineered Products Department
>
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have already linked your email address to a yahoo id to enable
access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
>
>
>
>
> SPONSORED LINKS
> Manufacturing
< http://groups.yahoo.com/gads?t=ms <http://groups.yahoo.com/gads?t=ms&k=Manufacturing+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=AvWEwtBBb2CCZUYeLzjLVQ> &k=Manufacturing+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=AvWEwtBBb2CCZUYeLzjLVQ>
software Membership
< http://groups.yahoo.com/gads?t=ms <http://groups.yahoo.com/gads?t=ms&k=Membership+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=8uEu2piLZhrmuaS0aRTs5A> &k=Membership+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=8uEu2piLZhrmuaS0aRTs5A>
database software Database
< http://groups.yahoo.com/gads?t=ms <http://groups.yahoo.com/gads?t=ms&k=Database+mortgage+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=WxJOMUVfawa-Spj4srksIw> &k=Database+mortgage+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=WxJOMUVfawa-Spj4srksIw>
mortgage software
> Pda
< http://groups.yahoo.com/gads?t=ms <http://groups.yahoo.com/gads?t=ms&k=Pda+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=8c6UocdSpoECWlSALplOdQ> &k=Pda+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=8c6UocdSpoECWlSALplOdQ>
database software Database
< http://groups.yahoo.com/gads?t=ms <http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=C2nNY1SnmwAiBO61ww9nTw> &k=Database+management+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=C2nNY1SnmwAiBO61ww9nTw>
management software Online
< http://groups.yahoo.com/gads?t=ms <http://groups.yahoo.com/gads?t=ms&k=Online+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=cYursVrba9nF7BBMh8EfUA> &k=Online+database+software&w1=Manufacturing+software&w2=Membership+database+software&w3=Database+mortgage+software&w4=Pda+database+software&w5=Database+management+software&w6=Online+database+software&c=6&s=185&.sig=cYursVrba9nF7BBMh8EfUA>
database software
>
> _____
>
> YAHOO! GROUPS LINKS
>
>
>
> * Visit your group " vantage
< http://groups.yahoo.com/group/vantage> " on the web.
>
>
> * To unsubscribe from this group, send an email to:
> vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
>
>
> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service < http://docs.yahoo.com/info/terms/> .
>
>
> _____
>
>
>
>
> [Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links



_____

YAHOO! GROUPS LINKS



* Visit your group " vantage <http://groups.yahoo.com/group/vantage> " on the web.


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .


_____




[Non-text portions of this message have been removed]