[6.1] Vantage Help on IE7 and/or XP SP2...Page Not Found - FIXE

Carey I am replying on-list to your off-list suggestion about the articles below.....BECAUSE IT'S NOW FIXED!!!. Thank you!

I had not read them carefully enough. Although I can not find any sort of "UNBLOCK" option when I right click the .CHM file I did add the UrlAllowList key to a new HHRestrictions key under 1.x as suggested in the KB articles. In this I place the string value \\vader\epicor\mfgsys61\help" and I can now double-click the .chm file from Explorer and it DOES show the help content. Works great from the .CHM file. But did not work from Vantage. So I closed Vantage and restarted and YES it WORKS.

So, for future searches on this subject....
KB896358 below has the details but what I had to do was:
1. Create Key...[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]
Note: The HHRestrictions key is different from the previously suggested ItssRestrictions key
2. Add to this a String Value...UrlAllowList with the path to the help folder where the .chm resides
Note...I tried using the mapped drive letter and it did not work so I used \\server\epicor\mfgsys61\help format
3. If Vantage is running close & restart

-Todd C.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of Carey S
Sent: Thursday, January 18, 2007 2:47 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: [6.1] Vantage Help on IE7 and/or XP SP2...Page Not Found

Here is some summarized info, but I did not want to fill up the screen with
the detail from pages whose links are included below
Hope it helps
Here is the microsoft artice detail:

http://support. <http://support.microsoft.com/kb/896358> microsoft.com/kb/896358

Here is another solution listed by the link:
http://www.helpscri <http://www.helpscribble.com/chmnetwork.html> bble.com/chmnetwork.html

If you trust all the computers on your LAN or intranet (and the people using
them), you can lower the restrictions on the Local Intranet zone to allow
CHM files to be displayed with the following steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
If this registry subkey does not exist, create it.
3. Right-click the ItssRestrictions subkey, point to New, and then click
DWORD Value.
4. Type MaxAllowedZone, and then press Enter.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Quit Registry Editor.

This is another microsoft document that talks about other solutions.
http://support. <http://support.microsoft.com/kb/902225/> microsoft.com/kb/902225/

>From: "Todd Caughey" < caugheyt@harveyvoge <mailto:caugheyt%40harveyvogel.com> l.com>
>Reply-To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
>To: < vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com>
>Subject: RE: [Vantage] Re: [6.1] Vantage Help on IE7 and/or XP SP2...Page
>Not Found
>Date: Thu, 18 Jan 2007 13:39:13 -0600
>Thanks but LMHOSTS did not help. It is not a DNS error specifically as
>much as just one of the suggestions in the "Page not found" error message
>(like a 404 message):
>This problem can be caused by a variety of issues, including:
>* Internet connectivity has been lost.
>* The website is temporarily unavailable.
>* The Domain Name Server (DNS) is not reachable.
>* The Domain Name Server (DNS) does not have a listing for the website's
>It is finding the .chm file just fine but once it runs it can't find the
>help content within it...as if the bookmarks are messed up...ditto for
>context related help that should go directly to specific help centent
>related to the screen the help button is on. I think the DNS references in
>the not found message are generic and do not apply.
>While looking for (and not finding) any reference to help related patches
>since 6.10.536 I came across a file download for InSiteShip.chm - another
>compressed/compiled help file and downlaoded it to my desktop. When I open
>it I get exactly the same results as for vnhelp_enu.chm (or so I thought,
>read on).
>BUT....maybe a huge clue!!!!
>When I copied the vnhelp_enu.chm file to my desktop and tried to open it
>from there IT WORKS!!! When I open it from M:\mfgsys61\help it does NOT.
>So maybe there really is a network issue. ALSO...the InSiteShip.chm that I
>had downloaded was coming up with a security warning before failing to
>open...when I check marked the "Don't ask me again"...it started working
>from the desktop (and does not ask that question again). When I copied
>from the desktop to M:\mfgsys61\help it stopped working - same when I
>tried other servers on the network. Other folder locations on my local C:
>drive work OK as well. So something is definitely related to where the
>.chm file is located more than the file itself.
>Very strange.
>Thanks to everyone responding for ALL their suggestions.
>-Todd C.
>-----Original Message-----
>From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com [mailto: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com]On Behalf Of
>Pete Horner
>Sent: Thursday, January 18, 2007 12:27 PM
>To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
>Subject: Re: [Vantage] Re: [6.1] Vantage Help on IE7 and/or XP SP2...Page
>Not Found
>The hosts file is for DNS resolution, so you would place an entry in there
>if your vantage server is accessible through an internet DNS name, (i.e.
>equated to ip address).
>If you have an internal server on your LAN, you should place an entry in
>your LMHOSTS file such as 192.168.x.x yourservername.
>Try that and see if it corrects your problem. Since you're getting a DNS
>error, I think that will fix the problem.
>jerryd104 < gdahlinger@guntert. <mailto:gdahlinger%40guntert.com> com>
>wrote: --- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com,
>"Todd Caughey" <caugheyt@...> wrote:
> >
> > Since installing a new PC for myself with Xp Sp2 and IE7 I can no
>longer access any Vantage help screen. It says the page is not found
>and there is some DNS issue. For the record I DO have the
>ItssRestrictions registry entry set to 4 and the Vantage server is
>included in the HOSTS file.
> >
> > Any ideas or suggestions?
> > Thanks,
> > Todd Caughey
> > Harvey Vogel Mfg. Co.
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>I'm running Vantage 6.1.541 with IE 7.0.5730.11 and Windows XP Pro
>SP2. My Vantage Help works fine.
>I just ran across this article that may be of "help":
>Dr. Vantage August/September 2006
>Dear Dr. Vantage - I try to bring up online help, and the topic says
>"The page cannot be found." Does this mean the topic does not exist?
>Or if it does, then where is it looking for help?
>Dr. Vantage Replies: To the first question, no it does not mean the
>topic doesn't exist. However, for whatever reason, the help browser
>that launches is not able to locate the topic. To the second question,
>the answer is, it looks wherever the client was told that the help is
>located on the server. Luckily, you have a quick and easy way of
>finding out exactly where that is!
>The config file located in your client directory has a setting called
>TraceHelp. The default value is 0 or blank, which means that help
>won't be traced in a log. This switch needs to be set to 3. (Options 1
>and 2 are not used at present.)
>For example, this error appears on the BOM Listing Report in the
>Engineering \ General Operations folder. To determine where it is
>trying to find help:
>1. Close Vantage.
>2. Locate the MfgSys.exe.config file (for example, C:\Client).
>3. With Notepad or Wordpad, edit the .config file to set the
>value as the
>following: <add name="TraceHelp" value="3" />. Save and
>close the file.
>4. Start Vantage again, and navigate to the BOM Listing Report
>window that yielded
>the "Page Cannot Be Found" error.
>5. Press F1. A log file, in the \log subdirectory (for
>example, C:\client\log), tells
>where help is expected. In this case, it tells where it
>should be reinstated.
>The log directory holds a text file transcript of all online help
>activity that occurred since TraceHelp was set to 3. For each instance
>of invoking help, the log has an entry similar to the following (where
><server> is the server name):
>8/21/2006 11:26 AM: Help Link Info:
>AssemblyName: Epicor.Mfg.UI.Rpt.BOMListingReport
>SheetGuid: a315b3ef-3ceb-4901-9911-72b75a9c1636
>BaseUIHelp: RptBoMList.htm
>BaseSubDirectory: Engineering
>SheetHelp: RptBoMList.htm
>SheetSubDirectory: Engineering
>Review and compare with the files on the <server> server. In this
>case, if RptBoMList.htm is not in the Engineering directory, then this
>error appears. It is possible that the help file was put elsewhere or
>was not deployed to the server properly.
>Article Contributor: Jim Pemberton - Technical Writer
>Don't get soaked. Take a quick peak at the forecast
>with theYahoo! Search weather shortcut.
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