8.03.409C MES Setups and First Articles

We are having an issue with users who clock into setup, end activity without completing, going to Insp Processing and First articles, getting Provisional from inspection instead of a regualr Approval (for various reasons), going back to clock into production and it says Setup is not complete can't clock into Production. But the help menu states that a Provisional approval should allow them to clock into production. They can't seem to clock into production unless the Inspection processing step is marked Approved. Am I completely not reading the help menu correctly, do we have to do something in a different order of steps, or is this a glitch someone else has discovered?
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Any direction or clarification is greatly appreciated.
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Thanks

Melissa Hietala
UMC, Inc.
melissah@...

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