8.03.5J Upgrade Stability

system · October 22, 2007, 1:02pm

My mistake, when I read "We are running SQL" at the end I assumed you
were running on a SQL database. I know going to another release level
isn't as easy as just saying it, as we are in the process of moving from
6.1 to 8.03.400, but the sooner you can get to the 400 the better. Sorry
I don't have much else at this time.

Toby Boogerd
Information Systems
712-324-4854 x1119

NOTICE: This email may contain confidential and proprietary information
of Rosenboom Machine & Tool, Inc. By opening any enclosed files, the
recipient agrees not to use, reproduce, disclose, or manufacture its
contents, in whole or in part, without prior written consent of
Rosenboom Machine & Tool, Inc.

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of hoomail4me
Sent: Friday, October 19, 2007 8:41 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: 8.03.5J Upgrade Stability

I would like to but upgrading to .400 is not an option for us at this
time - it could have a negative effect on our implementation time-line.

We are on running on a Progress database so the "direct connection"
you talk of is not of value to us. Can see why this would be of
interest for the SQL crowd though.

Thanks for you input.

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Toby Boogerd" <tboogerd@...> wrote:

>
> I would HIGHLY recommend getting upgraded to the .400 patch level

(403b

> is recommended). The system runs a lot better and a lot of performance
> issues were handled. For example the 400 release runs on .NET 2 and 3
> and also has a direct connection to your SQL database, where before
> Vantage had to parse data through progress to sql.
>
>
>
>
> Toby Boogerd
> Information Systems
> 712-324-4854 x1119
>
> NOTICE: This email may contain confidential and proprietary

information

> of Rosenboom Machine & Tool, Inc. By opening any enclosed files, the
> recipient agrees not to use, reproduce, disclose, or manufacture its
> contents, in whole or in part, without prior written consent of
> Rosenboom Machine & Tool, Inc.
>
>
>
> ________________________________
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf

> Of Mark Wagner
> Sent: Friday, October 19, 2007 8:18 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: Re: [Vantage] Re: 8.03.5J Upgrade Stability
>
>
>
> Thanks for the reply. We will look at these things as well. Will let

you

> know what we find
>
> hoomail4me <hoomail4me@... <mailto:hoomail4me%40yahoo.com> >
> wrote: Don't know if this is the same issue but we are also having
> stability
> problems with Vantage - v8.03.305i
>
> I have spent many hours trying to isolate the problem. A few
> observations...
>
> *** Vantage exits abruptly when accessing various screens that have
> attachments (Job Entry, Part, etc.). No warnings, errors to screen or
> Windows event log. Appserver log just has an entry of the disconnect -
> no detail.
> *** The attachment may or may not have a valid link - doesn't matter.
> Vantge will crash just by the fact that the record has an attachment
> defined. The Epicor TRAIN db has attachments defined but of coarse
> the files don't exist on our network.
> *** No problems with full client - only our Terminal Server clients
> and running the client on our Vantage server.
> *** No problems for users with domain admin permissions, only domain
> users.
> *** Not related to a particular record or database.
> *** Elevating a users permission from domain user to domain admin will
> allow them to access the records with the attachment. Removing domain
> admin permissions from their account will again not allow them to
> access the record without crashing.
> *** I installed Vantage 8.03.305i server on two computers running
> Windows XP - no problems encountered. Seems related to our Windows
> 2003 servers (Terminal Server and Vantage server) and domain
> permissions.
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

<mailto:vantage%40yahoogroups.com> , Mark

> Wagner <mjfw2003@> wrote:
> >
> > Has anyone else upgraded to 8.03.05J? We are experiencing numerous
> system crashes per day due to an overflow of our app servers. It
> appears to be pointing to our part attachments but so far we have not
> been able to confirm. Anyone else experiencing this problem? We are
> running SQL
> > __________________________________________________
> > Do You Yahoo!?
> > Tired of spam? Yahoo! Mail has the best spam protection around
> > http://mail.yahoo.com <http://mail.yahoo.com>

<http://mail.yahoo.com <http://mail.yahoo.com> >

> >
> > [Non-text portions of this message have been removed]
> >
>
> __________________________________________________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com <http://mail.yahoo.com> <http://mail.yahoo.com

<http://mail.yahoo.com> >

>
> [Non-text portions of this message have been removed]
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

[Non-text portions of this message have been removed]

system · October 17, 2007, 5:47pm

Has anyone else upgraded to 8.03.05J? We are experiencing numerous system crashes per day due to an overflow of our app servers. It appears to be pointing to our part attachments but so far we have not been able to confirm. Anyone else experiencing this problem? We are running SQL
__________________________________________________
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Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

[Non-text portions of this message have been removed]

system · October 18, 2007, 9:34pm

Don't know if this is the same issue but we are also having stability
problems with Vantage - v8.03.305i

I have spent many hours trying to isolate the problem. A few
observations...

*** Vantage exits abruptly when accessing various screens that have
attachments (Job Entry, Part, etc.). No warnings, errors to screen or
Windows event log. Appserver log just has an entry of the disconnect -
no detail.
*** The attachment may or may not have a valid link - doesn't matter.
Vantge will crash just by the fact that the record has an attachment
defined. The Epicor TRAIN db has attachments defined but of coarse
the files don't exist on our network.
*** No problems with full client - only our Terminal Server clients
and running the client on our Vantage server.
*** No problems for users with domain admin permissions, only domain
users.
*** Not related to a particular record or database.
*** Elevating a users permission from domain user to domain admin will
allow them to access the records with the attachment. Removing domain
admin permissions from their account will again not allow them to
access the record without crashing.
*** I installed Vantage 8.03.305i server on two computers running
Windows XP - no problems encountered. Seems related to our Windows
2003 servers (Terminal Server and Vantage server) and domain permissions.

--- In vantage@yahoogroups.com, Mark Wagner <mjfw2003@...> wrote:
>
> Has anyone else upgraded to 8.03.05J? We are experiencing numerous
system crashes per day due to an overflow of our app servers. It
appears to be pointing to our part attachments but so far we have not
been able to confirm. Anyone else experiencing this problem? We are
running SQL
> __________________________________________________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
>
> [Non-text portions of this message have been removed]
>

system · October 19, 2007, 9:15am

If crashing can be avoided by making a user a Domain Admin, then the
problem is almost certainly a matter of re-defining the permissions on
some of the Vantage program-file folders in C:\Program Files\ (or
whatever local directory you install your Vantage client into).
Naturally, you don't want to make every user a Domain Admin (which makes
them full Administrators on every server).

Best practice in such cases is to create a Global Group in Active
Directory (say, "Vantage Users"). Then, create a local group on the
Vantage server by the same name ("Server-name Vantage Users"), into
which you place the global "Vantage Users." Then, you grant
"Server-name Vantage Users" modify permissions to the Vantage
program-file directory.

This formula for using global- and local-groups is part of Microsoft's
"AGLP" method, which is a very well structured method for assigning
permissions with reduced long-term maintenance and complexity.

Good luck. Please let us know your results.

--Ari
------------------------------------------------------------------------
Ari Footlik
IT Manager - R. A. Zweig

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of hoomail4me
Sent: Thursday, October 18, 2007 8:34 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: 8.03.5J Upgrade Stability

Don't know if this is the same issue but we are also having stability
problems with Vantage - v8.03.305i

I have spent many hours trying to isolate the problem. A few
observations...

*** Vantage exits abruptly when accessing various screens that have
attachments (Job Entry, Part, etc.). No warnings, errors to screen or
Windows event log. Appserver log just has an entry of the disconnect -
no detail.
*** The attachment may or may not have a valid link - doesn't matter.
Vantge will crash just by the fact that the record has an attachment
defined. The Epicor TRAIN db has attachments defined but of coarse
the files don't exist on our network.
*** No problems with full client - only our Terminal Server clients
and running the client on our Vantage server.
*** No problems for users with domain admin permissions, only domain
users.
*** Not related to a particular record or database.
*** Elevating a users permission from domain user to domain admin will
allow them to access the records with the attachment. Removing domain
admin permissions from their account will again not allow them to
access the record without crashing.
*** I installed Vantage 8.03.305i server on two computers running
Windows XP - no problems encountered. Seems related to our Windows
2003 servers (Terminal Server and Vantage server) and domain
permissions.

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Mark
Wagner <mjfw2003@...> wrote:

>
> Has anyone else upgraded to 8.03.05J? We are experiencing numerous

system crashes per day due to an overflow of our app servers. It
appears to be pointing to our part attachments but so far we have not
been able to confirm. Anyone else experiencing this problem? We are
running SQL

> __________________________________________________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com <http://mail.yahoo.com>
>
> [Non-text portions of this message have been removed]
>

[Non-text portions of this message have been removed]

system · October 19, 2007, 9:17am

Thanks for the reply. We will look at these things as well. Will let you know what we find

hoomail4me <hoomail4me@...> wrote: Don't know if this is the same issue but we are also having stability
problems with Vantage - v8.03.305i

I have spent many hours trying to isolate the problem. A few
observations...

*** Vantage exits abruptly when accessing various screens that have
attachments (Job Entry, Part, etc.). No warnings, errors to screen or
Windows event log. Appserver log just has an entry of the disconnect -
no detail.
*** The attachment may or may not have a valid link - doesn't matter.
Vantge will crash just by the fact that the record has an attachment
defined. The Epicor TRAIN db has attachments defined but of coarse
the files don't exist on our network.
*** No problems with full client - only our Terminal Server clients
and running the client on our Vantage server.
*** No problems for users with domain admin permissions, only domain
users.
*** Not related to a particular record or database.
*** Elevating a users permission from domain user to domain admin will
allow them to access the records with the attachment. Removing domain
admin permissions from their account will again not allow them to
access the record without crashing.
*** I installed Vantage 8.03.305i server on two computers running
Windows XP - no problems encountered. Seems related to our Windows
2003 servers (Terminal Server and Vantage server) and domain permissions.

--- In vantage@yahoogroups.com, Mark Wagner <mjfw2003@...> wrote:
>
> Has anyone else upgraded to 8.03.05J? We are experiencing numerous
system crashes per day due to an overflow of our app servers. It
appears to be pointing to our part attachments but so far we have not
been able to confirm. Anyone else experiencing this problem? We are
running SQL
> __________________________________________________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
>
> [Non-text portions of this message have been removed]
>

__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

[Non-text portions of this message have been removed]

system · October 19, 2007, 9:36am

I would HIGHLY recommend getting upgraded to the .400 patch level (403b
is recommended). The system runs a lot better and a lot of performance
issues were handled. For example the 400 release runs on .NET 2 and 3
and also has a direct connection to your SQL database, where before
Vantage had to parse data through progress to sql.

Toby Boogerd
Information Systems
712-324-4854 x1119

NOTICE: This email may contain confidential and proprietary information
of Rosenboom Machine & Tool, Inc. By opening any enclosed files, the
recipient agrees not to use, reproduce, disclose, or manufacture its
contents, in whole or in part, without prior written consent of
Rosenboom Machine & Tool, Inc.

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wagner
Sent: Friday, October 19, 2007 8:18 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Re: 8.03.5J Upgrade Stability

Thanks for the reply. We will look at these things as well. Will let you
know what we find

hoomail4me <hoomail4me@... <mailto:hoomail4me%40yahoo.com> >
wrote: Don't know if this is the same issue but we are also having
stability
problems with Vantage - v8.03.305i

I have spent many hours trying to isolate the problem. A few
observations...

*** Vantage exits abruptly when accessing various screens that have
attachments (Job Entry, Part, etc.). No warnings, errors to screen or
Windows event log. Appserver log just has an entry of the disconnect -
no detail.
*** The attachment may or may not have a valid link - doesn't matter.
Vantge will crash just by the fact that the record has an attachment
defined. The Epicor TRAIN db has attachments defined but of coarse
the files don't exist on our network.
*** No problems with full client - only our Terminal Server clients
and running the client on our Vantage server.
*** No problems for users with domain admin permissions, only domain
users.
*** Not related to a particular record or database.
*** Elevating a users permission from domain user to domain admin will
allow them to access the records with the attachment. Removing domain
admin permissions from their account will again not allow them to
access the record without crashing.
*** I installed Vantage 8.03.305i server on two computers running
Windows XP - no problems encountered. Seems related to our Windows
2003 servers (Terminal Server and Vantage server) and domain
permissions.

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Mark
Wagner <mjfw2003@...> wrote:

>
> Has anyone else upgraded to 8.03.05J? We are experiencing numerous

system crashes per day due to an overflow of our app servers. It
appears to be pointing to our part attachments but so far we have not
been able to confirm. Anyone else experiencing this problem? We are
running SQL

> __________________________________________________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com <http://mail.yahoo.com>
>
> [Non-text portions of this message have been removed]
>

__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com <http://mail.yahoo.com>

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · October 19, 2007, 9:40am

I would like to but upgrading to .400 is not an option for us at this
time - it could have a negative effect on our implementation time-line.

We are on running on a Progress database so the "direct connection"
you talk of is not of value to us. Can see why this would be of
interest for the SQL crowd though.

Thanks for you input.

--- In vantage@yahoogroups.com, "Toby Boogerd" <tboogerd@...> wrote:
>
> I would HIGHLY recommend getting upgraded to the .400 patch level (403b
> is recommended). The system runs a lot better and a lot of performance
> issues were handled. For example the 400 release runs on .NET 2 and 3
> and also has a direct connection to your SQL database, where before
> Vantage had to parse data through progress to sql.
>
>
>
>
> Toby Boogerd
> Information Systems
> 712-324-4854 x1119
>
> NOTICE: This email may contain confidential and proprietary information
> of Rosenboom Machine & Tool, Inc. By opening any enclosed files, the
> recipient agrees not to use, reproduce, disclose, or manufacture its
> contents, in whole or in part, without prior written consent of
> Rosenboom Machine & Tool, Inc.
>
>
>
> ________________________________
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of Mark Wagner
> Sent: Friday, October 19, 2007 8:18 AM
> To: vantage@yahoogroups.com
> Subject: Re: [Vantage] Re: 8.03.5J Upgrade Stability
>
>
>
> Thanks for the reply. We will look at these things as well. Will let you
> know what we find
>
> hoomail4me <hoomail4me@... <mailto:hoomail4me%40yahoo.com> >
> wrote: Don't know if this is the same issue but we are also having
> stability
> problems with Vantage - v8.03.305i
>
> I have spent many hours trying to isolate the problem. A few
> observations...
>
> *** Vantage exits abruptly when accessing various screens that have
> attachments (Job Entry, Part, etc.). No warnings, errors to screen or
> Windows event log. Appserver log just has an entry of the disconnect -
> no detail.
> *** The attachment may or may not have a valid link - doesn't matter.
> Vantge will crash just by the fact that the record has an attachment
> defined. The Epicor TRAIN db has attachments defined but of coarse
> the files don't exist on our network.
> *** No problems with full client - only our Terminal Server clients
> and running the client on our Vantage server.
> *** No problems for users with domain admin permissions, only domain
> users.
> *** Not related to a particular record or database.
> *** Elevating a users permission from domain user to domain admin will
> allow them to access the records with the attachment. Removing domain
> admin permissions from their account will again not allow them to
> access the record without crashing.
> *** I installed Vantage 8.03.305i server on two computers running
> Windows XP - no problems encountered. Seems related to our Windows
> 2003 servers (Terminal Server and Vantage server) and domain
> permissions.
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Mark
> Wagner <mjfw2003@> wrote:
> >
> > Has anyone else upgraded to 8.03.05J? We are experiencing numerous
> system crashes per day due to an overflow of our app servers. It
> appears to be pointing to our part attachments but so far we have not
> been able to confirm. Anyone else experiencing this problem? We are
> running SQL
> > __________________________________________________
> > Do You Yahoo!?
> > Tired of spam? Yahoo! Mail has the best spam protection around
> > http://mail.yahoo.com <http://mail.yahoo.com>
> >
> > [Non-text portions of this message have been removed]
> >
>
> __________________________________________________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com <http://mail.yahoo.com>
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

system · October 19, 2007, 12:21pm

You would think it would be that easy... I have checked and rechecked
the permissions of every folder suggested by Epicor (Epicor share,
MFGSYSDATA, patch folder in ALL USERS, etc. - EVERYONE has full control.
An Epicor tech actually did a Webex and could not find the source of
the problem.

Note: I kept my assessment rather simple so as to not muddy the issue
but it is not JUST a permission issue. While I CAN duplicate with
admin and normal users with an RDP session on the Terminal Server, I
HAVE been able to get a normal user to work with a console logon -
still scatching my head.... Also, at one time even domain
administrators where crashing with RDP logons to the Vantage server -
now they are not. What has changed... that is the question.

So in the VAST majority of the cases, is seems to be OS permission
related, in a few others, it didn't matter. VERY hard to troubleshoot
unless something is repeatable 100% of the time, not 95%.

Hoping someone is running under the same variables.

Windows 2003 R2 (Enterprise), Vantage and Terminal Server, member servers.
8GB memory (both servers).
Vantage 8.03.305i on Progress 10.0BSP3 patch 32.
Domain environment.
etc...

--- In vantage@yahoogroups.com, "Ari Footlik" <ari@...> wrote:
>
> If crashing can be avoided by making a user a Domain Admin, then the
> problem is almost certainly a matter of re-defining the permissions on
> some of the Vantage program-file folders in C:\Program Files\ (or
> whatever local directory you install your Vantage client into).
> Naturally, you don't want to make every user a Domain Admin (which makes
> them full Administrators on every server).
>
> Best practice in such cases is to create a Global Group in Active
> Directory (say, "Vantage Users"). Then, create a local group on the
> Vantage server by the same name ("Server-name Vantage Users"), into
> which you place the global "Vantage Users." Then, you grant
> "Server-name Vantage Users" modify permissions to the Vantage
> program-file directory.
>
> This formula for using global- and local-groups is part of Microsoft's
> "AGLP" method, which is a very well structured method for assigning
> permissions with reduced long-term maintenance and complexity.
>
> Good luck. Please let us know your results.
>
> --Ari
> ------------------------------------------------------------------------
> Ari Footlik
> IT Manager - R. A. Zweig
>
>
> ________________________________
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of hoomail4me
> Sent: Thursday, October 18, 2007 8:34 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: 8.03.5J Upgrade Stability
>
>
>
> Don't know if this is the same issue but we are also having stability
> problems with Vantage - v8.03.305i
>
> I have spent many hours trying to isolate the problem. A few
> observations...
>
> *** Vantage exits abruptly when accessing various screens that have
> attachments (Job Entry, Part, etc.). No warnings, errors to screen or
> Windows event log. Appserver log just has an entry of the disconnect -
> no detail.
> *** The attachment may or may not have a valid link - doesn't matter.
> Vantge will crash just by the fact that the record has an attachment
> defined. The Epicor TRAIN db has attachments defined but of coarse
> the files don't exist on our network.
> *** No problems with full client - only our Terminal Server clients
> and running the client on our Vantage server.
> *** No problems for users with domain admin permissions, only domain
> users.
> *** Not related to a particular record or database.
> *** Elevating a users permission from domain user to domain admin will
> allow them to access the records with the attachment. Removing domain
> admin permissions from their account will again not allow them to
> access the record without crashing.
> *** I installed Vantage 8.03.305i server on two computers running
> Windows XP - no problems encountered. Seems related to our Windows
> 2003 servers (Terminal Server and Vantage server) and domain
> permissions.
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Mark
> Wagner <mjfw2003@> wrote:
> >
> > Has anyone else upgraded to 8.03.05J? We are experiencing numerous
> system crashes per day due to an overflow of our app servers. It
> appears to be pointing to our part attachments but so far we have not
> been able to confirm. Anyone else experiencing this problem? We are
> running SQL
> > __________________________________________________
> > Do You Yahoo!?
> > Tired of spam? Yahoo! Mail has the best spam protection around
> > http://mail.yahoo.com <http://mail.yahoo.com>
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

system · October 19, 2007, 4:25pm

Mark.....I'm guessing your crashes MIGHT NOT be related simply to your
patch level. We are also experiencing multiple crashes, as are others
in the 8.03.xxx group of Epicor customers. We are working with Epicor
and Progress, & have moved to having Progress debug code on our
machine to try & isolate the root cause(s). When we find something
definite, I'll be happy to share that success story.

Cheers,
- Gary -

--- In vantage@yahoogroups.com, Mark Wagner <mjfw2003@...> wrote:
>
> Has anyone else upgraded to 8.03.05J? We are experiencing numerous
system crashes per day due to an overflow of our app servers. It
appears to be pointing to our part attachments but so far we have not
been able to confirm. Anyone else experiencing this problem? We are
running SQL
> __________________________________________________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
>
> [Non-text portions of this message have been removed]
>