Ad-Hoc Permission to View and Approve Invoice on Web

ECM
1

We don’t give any security class permissions to our approvers because we don’t want them to see the other potentially confidential invoices that are in the system. We give the approvers ad-hoc permissions to view/approve specific invoices assigned to them.
We have the workflow set up to send out a ‘Mobile Approval’ email to the approver for them to approve an invoice. This works great when they approve it from the link that is sent in the email! However, we also send them a reminder email if they haven’t approved it within 24 hours. This email has a link that directs them to the document on the web to approve. This does not work! They can view the invoice, but they cannot approve it.
The only way we could get it to work is to give them ‘View’ permissions in the security class - which is not what we want to do because it gives them access to all the invoices.

Is there any other way to allow the user to approve from the web without giving access to view all invoices?

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2

You can assign permissions in the workflow by using the Grant Permissions task. This can then specify who gets what permissions on a document by document basis.

With that being said, there may be a bug with approvals for cloud instances of ECM at the moment.

3

That’s how we are assigning the ad-hoc permissions, but they aren’t able to approve unless the security class has ‘View’ permissions checked.

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4

I just received an update on my ticket which effectively stated that that is the current workaround. This bug is with the development team so hopefully we’ll see an update soon.

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