Add an Open With to Add Contact from Customer Tracker

I was wondering if it is possible to Add an "Open With" to "Add Contact" from Customer Tracker? If this is possible, perhaps it is in the Epicor Tools User Guide...and someone knows where it might be...I'm trying to avoid spending days looking through the Guide, and perhaps it is not possible? Thank you for any info the group can provide.

Joy Fekkes
Jaco, Inc