Hello,
We have an A/R invoice that has been posted and paid by the customer. The issue is that the invoice was posted in Epicor without the tax. However, when we sent it to the customer, we sent an additional PDF listing the tax amount so they paid the full amount with tax.
Now of course when we go to do the cash receipt and apply the invoice, there is a variance in the amount of the tax.
My question is how can we add this tax line into the invoice without messing anything up while also ensuring that it hits our tax g/l. Is it creating a correction invoice, issuing a new invoice, etc?
Thank you!