# Anyone having issues with their Prod/Live Cloud environment after this weekends 2025.1.5 upgrade? **URL:** \ **Category:** Kinetic ERP\ **Tags:** gov-cloud\ **Created:** [June 23, 2025, 12:15pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864 "2025-06-23T12:15:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dgross](https://www.epiusers.help/letter_avatar_proxy/v4/letter/d/9fc29f/32.png) [@dgross](https://www.epiusers.help/u/dgross)\ **Post date:** [June 23, 2025, 12:15pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/1 "2025-06-23T12:15:32Z")
Our Prod/Live Cloud environment is down since yesterday, 6/23. We our on the Flex 2 dates and were not part of the 2025.1.5 upgrade, however something happened yesterday. Wondering if anyone else in the Cloud is having issues. We are Gov Cloud. To make it more frustrating…not getting any response from Epicor Support other than someone will be reviewing my critical/escalated ticket. **Update:** We are back up…only 27 hrs from the submission of my Critical 1 ticket. Waiting to hear from support as to what caused our issue and what they had to do to resolve. We had our Pilot environment upgraded to 2025.1.5 late last week. After seeing some of the issues mentioned here and on another post, I am not looking forward to testing 😭 ---
**Author:** ![tgwinn](https://www.epiusers.help/user_avatar/www.epiusers.help/tgwinn/32/100841_2.png) [@tgwinn](https://www.epiusers.help/u/tgwinn)\ **Post date:** [June 23, 2025, 12:22pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/2 "2025-06-23T12:22:50Z")
Our Public Cloud LIVE was upgraded to 2025.1.5 this weekend. So far, no issues to report. ---
**Author:** ![ATHughes](https://www.epiusers.help/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@ATHughes](https://www.epiusers.help/u/ATHughes)\ **Post date:** [June 23, 2025, 12:36pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/3 "2025-06-23T12:36:35Z")
Lucky you. Nothing but issues here with ours. Shipment Entry is broken, Receipt Entry is Broken, apparently Bank Adjustment Entry is also broken. What’s more frustrating is that some of these weren’t broken in testing, and others were reported ahead of time and not resolved in time for the upgrade. ---
**Author:** ![tgwinn](https://www.epiusers.help/user_avatar/www.epiusers.help/tgwinn/32/100841_2.png) [@tgwinn](https://www.epiusers.help/u/tgwinn)\ **Post date:** [June 23, 2025, 12:42pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/4 "2025-06-23T12:42:34Z")
Are there quick ways I can test those here?: - Shipment Entry is broken, - Receipt Entry is Broken, - Bank Adjustment Entry is also broken. ---
**Author:** ![ATHughes](https://www.epiusers.help/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@ATHughes](https://www.epiusers.help/u/ATHughes)\ **Post date:** [June 23, 2025, 12:44pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/5 "2025-06-23T12:44:45Z")
If you try and create a receipt in Classic it errors. If you try and create one in Kinetic, it will allow you to create a packslip but will error when you try to add a line. Shipment Entry I believe works in Kinetic, but throws an error when you try and create a packslip in Classic. Bank Adjustment Entry I’m not sure… ---
**Author:** ![Randy](https://www.epiusers.help/user_avatar/www.epiusers.help/randy/32/51539_2.png) [@Randy](https://www.epiusers.help/u/Randy)\ **Post date:** [June 23, 2025, 12:50pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/6 "2025-06-23T12:50:02Z")
Only issue we have -so far- is one workstation for some reason won’t open the Epicor client. It just flashes on the screen and never opens. still working on it. Edit: Solution was to delete folders, clear cache, and reinstall from a new download of the SaaS installer. ---
**Author:** ![akogutkiewicz](https://www.epiusers.help/letter_avatar_proxy/v4/letter/a/e36b37/32.png) [@akogutkiewicz](https://www.epiusers.help/u/akogutkiewicz)\ **Post date:** [June 23, 2025, 1:00pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/7 "2025-06-23T13:00:30Z")
So far it’s just been some minor Edge Agent deployment stuff and having to delete a couple of personalizations. The day is still young though. ---
**Author:** ![cormsby](https://www.epiusers.help/letter_avatar_proxy/v4/letter/c/779978/32.png) [@cormsby](https://www.epiusers.help/u/cormsby)\ **Post date:** [June 23, 2025, 1:02pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/8 "2025-06-23T13:02:30Z")
Suddenly can’t get the bearer token service to return a token, blown up all our external apps that use the API. Creds being passed in are all legit! I’m navigating Kinetic with them even. The most Monday of mondays truly. ---
**Author:** ![tgwinn](https://www.epiusers.help/user_avatar/www.epiusers.help/tgwinn/32/100841_2.png) [@tgwinn](https://www.epiusers.help/u/tgwinn)\ **Post date:** [June 23, 2025, 1:05pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/9 "2025-06-23T13:05:20Z")
Customer Shipment Entry: - Classic - appears not to retain SO# on header, so it must be re-entered at the line level for the lookup of Line/Rel to work. - Kinetic (browser) - appears to be ok. ---
**Author:** ![klincecum](https://www.epiusers.help/user_avatar/www.epiusers.help/klincecum/32/100137_2.png) [@klincecum](https://www.epiusers.help/u/klincecum)\ **Post date:** [June 23, 2025, 1:05pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/10 "2025-06-23T13:05:36Z")
Haven’t been to work yet… ![image](https://www.epiusers.help/uploads/default/original/3X/0/d/0d2a9e26166110f5cc57f3a72813f97bebc8f129.webp) ---
**Author:** ![Banderson](https://www.epiusers.help/user_avatar/www.epiusers.help/banderson/32/50875_2.png) [@Banderson](https://www.epiusers.help/u/Banderson)\ **Post date:** [June 23, 2025, 1:10pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/11 "2025-06-23T13:10:33Z")
> [@tgwinn](#): > > Classic - appears not to retain SO# on header, so it must be re-entered at the line level for the lookup of Line/Rel to work. That’s the way it’s always worked. ---
**Author:** ![Randy](https://www.epiusers.help/user_avatar/www.epiusers.help/randy/32/51539_2.png) [@Randy](https://www.epiusers.help/u/Randy)\ **Post date:** [June 23, 2025, 1:13pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/12 "2025-06-23T13:13:56Z")
> [@tgwinn](#): > > Classic - appears not to retain SO# on header, so it must be re-entered at the line level for the lookup of Line/Rel to work. @Banderson is correct it’s been so long as our process is to not enter it at the Header for so long I’d forgotten. ---
**Author:** ![tgwinn](https://www.epiusers.help/user_avatar/www.epiusers.help/tgwinn/32/100841_2.png) [@tgwinn](https://www.epiusers.help/u/tgwinn)\ **Post date:** [June 23, 2025, 1:17pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/13 "2025-06-23T13:17:48Z")
Receipt Entry: - Classic - able to receive a PO ok (lot-controlled part). - Kinetic (browser) - able to receive a PO ok (lot-controlled part). ---
**Author:** ![Patrick](https://www.epiusers.help/user_avatar/www.epiusers.help/patrick/32/1019_2.png) [@Patrick](https://www.epiusers.help/u/Patrick)\ **Post date:** [June 23, 2025, 1:20pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/14 "2025-06-23T13:20:51Z")
If your Edge agent isn’t to the 1.2.608.0 version, your 2025.1.5 Browser will bark when trying to print, if you then install the Edge Agent upgrade your Printer Icons will be greyed out until you do a full PC boot. ---
**Author:** ![Randy](https://www.epiusers.help/user_avatar/www.epiusers.help/randy/32/51539_2.png) [@Randy](https://www.epiusers.help/u/Randy)\ **Post date:** [June 23, 2025, 1:21pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/15 "2025-06-23T13:21:16Z")
Ran into our second computer that won’t run the smartclient after upgrading to 2025.1. Attempting the same fix of clear cache, delete, and reinstall. Anyone else ran into this with any of their computers? ---
**Author:** ![Patrick](https://www.epiusers.help/user_avatar/www.epiusers.help/patrick/32/1019_2.png) [@Patrick](https://www.epiusers.help/u/Patrick)\ **Post date:** [June 23, 2025, 1:31pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/16 "2025-06-23T13:31:21Z")
Yes, also users trying to compile a classic dashboard when opened for the first time, Object Ref not set to an instance of an Object, I compiled but had to clear cache and reboot end users. Also classic users must do a save layout again on any classic personalization’s. Were in mixed mode about 90% Kinetic and 10% Classic. Best of both worlds. ---
**Author:** ![etz](https://www.epiusers.help/letter_avatar_proxy/v4/letter/e/898d66/32.png) [@etz](https://www.epiusers.help/u/etz)\ **Post date:** [June 23, 2025, 1:32pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/17 "2025-06-23T13:32:25Z")
probably going to jynx myself but so far all our users can login to the smartclient without any issue. ---
**Author:** ![Randy](https://www.epiusers.help/user_avatar/www.epiusers.help/randy/32/51539_2.png) [@Randy](https://www.epiusers.help/u/Randy)\ **Post date:** [June 23, 2025, 1:38pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/18 "2025-06-23T13:38:10Z")
> [@Patrick](#): > > Also classic users must do a save layout again on any classic personalization’s One of our post-upgrade steps is to purge all personalizations anyway as they often get corrupted. Old habit I guess from when there was no Kinetic UI. We’re 100% classic still planning on migration this fall. ---
**Author:** ![DeanMiller](https://www.epiusers.help/letter_avatar_proxy/v4/letter/d/f475e1/32.png) [@DeanMiller](https://www.epiusers.help/u/DeanMiller)\ **Post date:** [June 23, 2025, 2:02pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/19 "2025-06-23T14:02:21Z")
Web Browser 100% Order Entry Header decided to put itself at the bottom of the Tab Order… 1 User Icons show text instead of Icons ![image](https://www.epiusers.help/uploads/default/original/3X/e/3/e3bf7bf1ca7f3c3d874a6881cdab9c3b657cc128.png) Classic Smart Client No problems noted ---
**Author:** ![dylanb](https://www.epiusers.help/user_avatar/www.epiusers.help/dylanb/32/65493_2.png) [@dylanb](https://www.epiusers.help/u/dylanb)\ **Post date:** [June 23, 2025, 2:49pm UTC](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864/20 "2025-06-23T14:49:20Z")
We’re having browser cache/ session issues again. A blank error screen is thrown when calling “Ice.Lib.SessionModSvc/GetCurrentValuesFromServer” – the only fix we have identified is to clear the web browser cache and re-log in. Not fun when you have hundreds of tablets active at a time. Our EKW devices are also throwing HTTP 401 errors left and right when transacting. [Next page](https://www.epiusers.help/t/anyone-having-issues-with-their-prod-live-cloud-environment-after-this-weekends-2025-1-5-upgrade/126864.md?page=2)