Problem solved - documents were fine. Stopping and restarting the doc-link services solved the issue.
Thanks to all for responding.
Thanks to all for responding.
Hi everyone ---
I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
Â
As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
Â
Just curious if anyone has run into this, or what they've done to trouble-shoot.
Â
Thanks,
LL
[Non-text portions of this message have been removed]
I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
Â
As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
Â
Just curious if anyone has run into this, or what they've done to trouble-shoot.
Â
Thanks,
LL
[Non-text portions of this message have been removed]
Test the functionality using an outside email address. (ie gmail, etc) If it is successful, see below:
Rule #1: People lie.
Rule #2: People don't know how to use their SPAM filters.
Rule #3: If they claim to know how to use their SPAM filter, see Rule #1.
We are sending Invoices using APM and get the same thing from some of our clients. "I never received it." is the new "The check is in the mail." in my opinion.
But seriously, if you test it and your setup can send to an outside address, it is working and the logs will tell you when there's an error.
Rule #1: People lie.
Rule #2: People don't know how to use their SPAM filters.
Rule #3: If they claim to know how to use their SPAM filter, see Rule #1.
We are sending Invoices using APM and get the same thing from some of our clients. "I never received it." is the new "The check is in the mail." in my opinion.
But seriously, if you test it and your setup can send to an outside address, it is working and the logs will tell you when there's an error.
--- In vantage@yahoogroups.com, stcsgirl <stcsgirl@...> wrote:
>
> Hi everyone ---
> I also have a question in regards to APM.� We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
> �
> As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them)�--- I'm not surprised, but I want to have more confidance that our system is working the way it should.� I can look in APM, they show they went without any error messages.
> �
> Just curious if anyone has run into this, or what they've done to trouble-shoot.
> �
> Thanks,
> LL
>
> [Non-text portions of this message have been removed]
>
We are sending invoices and cc ourselves to verify and had one issue where the email address was longer than the box drawn - so we had to redraw and/or resize the font. Do you see the full email address in the smart client search? Do you only have this with certain customers or all?
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of stcsgirl
Sent: Wednesday, May 02, 2012 2:21 PM
To: Vantage
Subject: [Vantage] APM question
Hi everyone ---
I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
Just curious if anyone has run into this, or what they've done to trouble-shoot.
Thanks,
LL
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of stcsgirl
Sent: Wednesday, May 02, 2012 2:21 PM
To: Vantage
Subject: [Vantage] APM question
Hi everyone ---
I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
Just curious if anyone has run into this, or what they've done to trouble-shoot.
Thanks,
LL
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
Yes --- I know the email address is right and it's working, cause I don't have any customer that isn't getting any of theirs --- they are missing 2 out of 5 invoices (for example).
Â
Yes --- I do think (as someone had listed), 1-3 are all true. Just wanted to make sure I looked at everything.
Â
Thanks!
LL
________________________________
From: Karen Schoenung <kschoenung@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
Sent: Wednesday, May 2, 2012 3:36 PM
Subject: RE: [Vantage] APM question
Â
We are sending invoices and cc ourselves to verify and had one issue where the email address was longer than the box drawn - so we had to redraw and/or resize the font. Do you see the full email address in the smart client search? Do you only have this with certain customers or all?
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of stcsgirl
Sent: Wednesday, May 02, 2012 2:21 PM
To: Vantage
Subject: [Vantage] APM question
Hi everyone ---
I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
Just curious if anyone has run into this, or what they've done to trouble-shoot.
Thanks,
LL
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
Â
Yes --- I do think (as someone had listed), 1-3 are all true. Just wanted to make sure I looked at everything.
Â
Thanks!
LL
________________________________
From: Karen Schoenung <kschoenung@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
Sent: Wednesday, May 2, 2012 3:36 PM
Subject: RE: [Vantage] APM question
Â
We are sending invoices and cc ourselves to verify and had one issue where the email address was longer than the box drawn - so we had to redraw and/or resize the font. Do you see the full email address in the smart client search? Do you only have this with certain customers or all?
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of stcsgirl
Sent: Wednesday, May 02, 2012 2:21 PM
To: Vantage
Subject: [Vantage] APM question
Hi everyone ---
I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
Just curious if anyone has run into this, or what they've done to trouble-shoot.
Thanks,
LL
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
Another issue – is it setup to auto print or user print to APM printer? If user print, if they preview first, the layout may be slightly different enough to have the drawn box miss the field…Make sure if they preview, they close and select print after the preview is closed…Did you search the smart client to see if there are any differences between those that were successful to the customer and those that were not? Do you see all fields properly in the smart client?
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of stcsgirl
Sent: Wednesday, May 02, 2012 4:08 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] APM question
Yes --- I know the email address is right and it's working, cause I don't have any customer that isn't getting any of theirs --- they are missing 2 out of 5 invoices (for example).
Yes --- I do think (as someone had listed), 1-3 are all true. Just wanted to make sure I looked at everything.
Thanks!
LL
________________________________
From: Karen Schoenung <kschoenung@...<mailto:kschoenung%40fisher-barton.com>>
To: "vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>" <vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>>
Sent: Wednesday, May 2, 2012 3:36 PM
Subject: RE: [Vantage] APM question
We are sending invoices and cc ourselves to verify and had one issue where the email address was longer than the box drawn - so we had to redraw and/or resize the font. Do you see the full email address in the smart client search? Do you only have this with certain customers or all?
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of stcsgirl
Sent: Wednesday, May 02, 2012 2:21 PM
To: Vantage
Subject: [Vantage] APM question
Hi everyone ---
I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
Just curious if anyone has run into this, or what they've done to trouble-shoot.
Thanks,
LL
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of stcsgirl
Sent: Wednesday, May 02, 2012 4:08 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] APM question
Yes --- I know the email address is right and it's working, cause I don't have any customer that isn't getting any of theirs --- they are missing 2 out of 5 invoices (for example).
Yes --- I do think (as someone had listed), 1-3 are all true. Just wanted to make sure I looked at everything.
Thanks!
LL
________________________________
From: Karen Schoenung <kschoenung@...<mailto:kschoenung%40fisher-barton.com>>
To: "vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>" <vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>>
Sent: Wednesday, May 2, 2012 3:36 PM
Subject: RE: [Vantage] APM question
We are sending invoices and cc ourselves to verify and had one issue where the email address was longer than the box drawn - so we had to redraw and/or resize the font. Do you see the full email address in the smart client search? Do you only have this with certain customers or all?
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of stcsgirl
Sent: Wednesday, May 02, 2012 2:21 PM
To: Vantage
Subject: [Vantage] APM question
Hi everyone ---
I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
Just curious if anyone has run into this, or what they've done to trouble-shoot.
Thanks,
LL
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
We have the same problem. We can see the e-mail went out both thru APM and server logs but sometimes the recipient doesn't get them. The problem is usually on the recipients end. We have found that we give them an IP address for their ISP or IT department to whitelist, or "always accept e-mail from", and that seems to help.
--- In vantage@yahoogroups.com, stcsgirl <stcsgirl@...> wrote:
>
> Hi everyone ---
> I also have a question in regards to APM. We are now using it for our Sales Acknowledgements, Shipping notifications and Invoices.
> Â
> As you can imagine, the only complaints we are getting are on the invoices (that they are not recieving them) --- I'm not surprised, but I want to have more confidance that our system is working the way it should. I can look in APM, they show they went without any error messages.
> Â
> Just curious if anyone has run into this, or what they've done to trouble-shoot.
> Â
> Thanks,
> LL
>
> [Non-text portions of this message have been removed]
>
We were testing APM and came across this same issue. A lot of 'fasle positives' where everything appears to have e-mailed, however it didn't. No resolution for us as of yet.
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
You aren't really going to get any resolution for this within the Doc-Link
program.
The process is handed off to SMTP, and there is no connection back from SMTP
to Doc-link.
One thing you can do is sift through the logs of your SMTP server if you
have access to them, and that might be able to let you know what doesn't
actually go, you also need to make sure you are using a real email address
that someone checks the mailbox on for returned emails from the destination.
It's still my personal belief that technology is not a complete replacement
for work humans need to do, sending things like invoices automatically
through email is great, but there should always be a checks and balances
system.
Any unproven system should be checked on a regular basis, especially with
something as important as sending out things like invoices.
Normally, whenever I get a system setup for someone, I recommend that they
follow up with customers with either an email or phone call a couple days
after an invoice run to confirm receipt of the document, then once this is
confirmed to have happened 4 or 5 consecutive times for that one customer, I
wouldn't check with that customer on a regular basis anymore, only with
newer customers.
This will allow for problems with specific customers to be caught, and the
problems fixed.
There is no magic bullet that will solve this and hand it back to you all
neatly wrapped up in a bow.
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Krista Morris
Sent: Wednesday, May 09, 2012 3:49 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: APM question
We were testing APM and came across this same issue. A lot of 'fasle
positives' where everything appears to have e-mailed, however it didn't. No
resolution for us as of yet.
[Non-text portions of this message have been removed]
------------------------------------
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
program.
The process is handed off to SMTP, and there is no connection back from SMTP
to Doc-link.
One thing you can do is sift through the logs of your SMTP server if you
have access to them, and that might be able to let you know what doesn't
actually go, you also need to make sure you are using a real email address
that someone checks the mailbox on for returned emails from the destination.
It's still my personal belief that technology is not a complete replacement
for work humans need to do, sending things like invoices automatically
through email is great, but there should always be a checks and balances
system.
Any unproven system should be checked on a regular basis, especially with
something as important as sending out things like invoices.
Normally, whenever I get a system setup for someone, I recommend that they
follow up with customers with either an email or phone call a couple days
after an invoice run to confirm receipt of the document, then once this is
confirmed to have happened 4 or 5 consecutive times for that one customer, I
wouldn't check with that customer on a regular basis anymore, only with
newer customers.
This will allow for problems with specific customers to be caught, and the
problems fixed.
There is no magic bullet that will solve this and hand it back to you all
neatly wrapped up in a bow.
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Krista Morris
Sent: Wednesday, May 09, 2012 3:49 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: APM question
We were testing APM and came across this same issue. A lot of 'fasle
positives' where everything appears to have e-mailed, however it didn't. No
resolution for us as of yet.
[Non-text portions of this message have been removed]
------------------------------------
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
I am having a problem getting a new document type to print using APM. In the ERM configuration, the content identifier is correct and in the actual document the identifier is correct and at the correct coordinates. The report always drops into the error folder with the reject reason being "Could not identify file with any ERM configured document type". Several of us have looked at this and cannot come up with a resolution. Anyone have any ideas?
Thanks- Pat
Thanks- Pat
Hi,
Not seeing your example, I am going on my notes…
18. ***Identifiers – need to be unique for each form, this is what will tell the ERM the form type to use.
Verify configured identifiers is correct text and case (upper/lower) – if document type not found
View identifiers by opening failed document to see the box drawn around each field. Note that you will see the actual data selected in the status bar (you may miss a character or two if your box is too small or add a character or two if your box is too large).
Otherwise, if you want some remote help, contact me offline and Jennifer at oilgear knows me too - kschoenung@...
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Tuesday, August 26, 2014 3:24 PM
To: vantage@yahoogroups.com
Subject: [Vantage] APM question
I am having a problem getting a new document type to print using APM. In the ERM configuration, the content identifier is correct and in the actual document the identifier is correct and at the correct coordinates. The report always drops into the
error folder with the reject reason being "Could not identify file with any ERM configured document type". Several of us have looked at this and cannot come up with a resolution. Anyone have any ideas?
Thanks- Pat
I've had trouble with this before to. Are you printing directly to the APM printer or going to a PDF then to APM. not sure why but i have had trouble when printing to PDF first that APM doesn't recogonize any text. Another problem i have had with this is that the document sometimes would change size a bit like A4 to letter which would cause my selection box to miss the word. Make it large enough to account for some movement.
Also the Identifier needs to match exactly as said above, but also include spaces, commas, periods, colons, etc.
-Bobby
Pat,
In order to correctly identify the document:
Open APM Administrator
Document Types and click on your document type you would like to associate it with.
Click ERM Configuration Tab
Configure...
ERM Options tab (opening screen), in the Select how documents will be identified during processing, click Configure
Click Add and browse to your errored file (normally under \\server\ermprint\reject<file:///\\server\ermprint\reject> or \\server\ermprint\archive<file:///\\server\ermprint\archive> directory).
Draw the box around the section that will identify the document type and click Save and Close. This is something like Invoice, Purchase Order, Sales Order, etc. and should appear on each page of the document)
Make sure the Identifier matches exactly (case sensitive) and click ok
Click ok
Reprocess the document to see if it captures correctly. You may still encounter errors as you go through this and we can work on those one at a time.
Jason Claggett
Vice President of Technology
2W Technologies, Inc.
Epicor Certified Partner
312.533.4033 x8039
jason@...<mailto:jason@...>
[Description: bus_prtnr_2C_vert_sm]
[Non-text portions of this message have been removed]
In order to correctly identify the document:
Open APM Administrator
Document Types and click on your document type you would like to associate it with.
Click ERM Configuration Tab
Configure...
ERM Options tab (opening screen), in the Select how documents will be identified during processing, click Configure
Click Add and browse to your errored file (normally under \\server\ermprint\reject<file:///\\server\ermprint\reject> or \\server\ermprint\archive<file:///\\server\ermprint\archive> directory).
Draw the box around the section that will identify the document type and click Save and Close. This is something like Invoice, Purchase Order, Sales Order, etc. and should appear on each page of the document)
Make sure the Identifier matches exactly (case sensitive) and click ok
Click ok
Reprocess the document to see if it captures correctly. You may still encounter errors as you go through this and we can work on those one at a time.
Jason Claggett
Vice President of Technology
2W Technologies, Inc.
Epicor Certified Partner
312.533.4033 x8039
jason@...<mailto:jason@...>
[Description: bus_prtnr_2C_vert_sm]
[Non-text portions of this message have been removed]
Thanks for the replies - these are all things that I have done and are correct. I am printing directly to the APM printer and even did a cut and paste of the form identifier into APM so I am sure this is correct. I have had two other pairs of eyes go over this and none of us are able to identify the issue.