I added a customization layer to Customer to default the Territory Source to “Synchronize to Customer” when adding a new ShipTo. Added the layer to all menu entries for Customer and this works fine. But Customer is also called from Order Entry by choosing “Customer ShipTo Entry” from the overflow m…

The problem isn’t with your app-open/layer combination… the problem is your event on your Customer layer isn’t being called (and to be honest, based on your trigger, I can’t figure out why). When you open Customer Ship-To via Order Entry… notice it is a different looking form: [image] The onclic…

In my case, the issue is not the "There is no active menu…” error. I have tried replacing the app name and layer name with just a menuID and it also launches Customer, but it still has the same issue that the layer on Customer is not having any effect.

You do have the layer assigned at the menu level though or no?

Yes, the layer is applied to all the menu entries for Customer.

Wow…that was masterful sleuthing! That added slider event did the trick! It’s somewhat concerning that there may be different events called depending on the context (slider vs. new tab). I can kinda sorta see that there might be theoretical value in doing so, but on a practical level its another he…

App-Open Not Respecting Layer?

Kinetic ERP

Chad_Smith (Chad Smith) March 26, 2026, 1:19pm 2

When I try this now, I get the new error about no such menu combo available. I think this was the big changes that caused some heartache right around the end of the year.

see her:

there were quite a few others too