Has anyone had any issues applying debit memos?
A debit memo was applied to more than one invoice. But the user may have hit the incorrect response when prompted a question. Now, it appears that the debit memo is still open for a partial amount and the invoice that should offset it appears to be open, but you are not able to select it in apply debit memo, an error appears that states "A valid invoice balance is required".
On the supplier tracker under payments, it only shows the invoice for the check but not the debit memo. See attachment for print screens.
Also, in payment entry the debit memo still comes up as eligible to be taken, but the invoice does not.
A debit memo was applied to more than one invoice. But the user may have hit the incorrect response when prompted a question. Now, it appears that the debit memo is still open for a partial amount and the invoice that should offset it appears to be open, but you are not able to select it in apply debit memo, an error appears that states "A valid invoice balance is required".
On the supplier tracker under payments, it only shows the invoice for the check but not the debit memo. See attachment for print screens.
Also, in payment entry the debit memo still comes up as eligible to be taken, but the invoice does not.