AR Cancellation Invoice, Object Reference not set..., and an Epicor Idea

Kinetic ERP
1

KB0126649 explains the problem and solution very well, I think.

Well that’s great, but why is the error still “Object reference not set to an instance of an object”???

I considered complaining to support, but I know where that would go, so I skipped the runaround and went straight to making an Idea to put the answer in the UI, not just on EpicCare. https://epicor.ideas.aha.io/ideas/KIN-I-5767

Anyway, for the sake of some current or future person that wants to know the issue…

  • We made a cancellation invoice in AR Invoice Entry
  • Avalara calculated the taxes to be refunded for it
  • But the original invoice had no taxes
    • FYI, zero <> something
  • Went to preview the edit list for the AR group
  • Get error of “Object reference not set to an instance of an object”

The issue is that zero <> something - but the system won’t tell you this.

KB0126649
KB0126649876×749 38.1 KB

3 Likes
2

I know no one is interested in this, but I’ll update it for posterity.

I tried to actually follow the advice today and it’s bogus - it is not possible to edit a cancellation invoice. I mean I get why, but I just assumed that if this was the advice (the KB article) that maybe at least the Tax Liability would be editable. Nope.

I even tried DMT’ing the change. Hard no.

image
image824×66 3.16 KB

Stay tuned.

1 Like
3

Doesn’t directly affect me tbh but I’m voting because this sort of thing (unclear errors and incorrect KB’s) frustrates me. Thanks for taking the time to report what can seem like a small detail, but can waste hours for users and those of us investigating :+1:

1 Like