# AR deposit credit memo

**URL:** <https://www.epiusers.help/t/ar-deposit-credit-memo/81054>\
**Category:** Epicor ERP 10\
**Tags:** epicor\
**Created:** [July 29, 2021, 12:41pm UTC](https://www.epiusers.help/t/ar-deposit-credit-memo/81054 "2021-07-29T12:41:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Achenery](https://www.epiusers.help/letter_avatar_proxy/v4/letter/a/f9ae1b/32.png) [@Achenery](https://www.epiusers.help/u/Achenery)\
**Post date:** [July 29, 2021, 12:41pm UTC](https://www.epiusers.help/t/ar-deposit-credit-memo/81054/1 "2021-07-29T12:41:59Z")

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We have a customer that decided to pay by check after we processed his credit card. The credit card was a prepay to a Sales Order Number which was closed and invoiced(showing balance due of zero on invoice as it should). Customer service has refunded the credit card and instructed customer to send in a check :(!. How do I unlink the credit card payment from the Sales Order number to show the invoice as open with a balance due so that when we get the check it can be applied against the invoice?

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**Author:** ![Dora](https://www.epiusers.help/user_avatar/www.epiusers.help/dora/32/960_2.png) [@Dora](https://www.epiusers.help/u/Dora)\
**Post date:** [August 2, 2021, 1:05am UTC](https://www.epiusers.help/t/ar-deposit-credit-memo/81054/2 "2021-08-02T01:05:32Z")

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Do you use the credit card module from Epicor?  
You can do a reverse cash receipt, selecting the credit card payment, this does return the money to paypall if you use the credit card module

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**Author:** ![Achenery](https://www.epiusers.help/letter_avatar_proxy/v4/letter/a/f9ae1b/32.png) [@Achenery](https://www.epiusers.help/u/Achenery)\
**Post date:** [August 9, 2021, 11:45am UTC](https://www.epiusers.help/t/ar-deposit-credit-memo/81054/3 "2021-08-09T11:45:20Z")

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Thanks but we don’t use the credit card module from Epicore ☹