AR Invoice form data won't display in Crystal

We are on 8.03.409c and one of our users does not get the data on an AR Invoice when he prints an invoice, just the lines and boxes. The XML file contains all of the data, but when you use the XML as the source file in Crystal, the data will not display even for our developers. Everyone has full access in Windows to the file too. Any idea as to the reason this might occur?