# AR Invoice issue - Need to return stock

**URL:** <https://www.epiusers.help/t/ar-invoice-issue-need-to-return-stock/71677>\
**Category:** Epicor ERP 10\
**Tags:** epicor\
**Created:** [October 9, 2020, 12:40pm UTC](https://www.epiusers.help/t/ar-invoice-issue-need-to-return-stock/71677 "2020-10-09T12:40:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DermotN](https://www.epiusers.help/letter_avatar_proxy/v4/letter/d/df788c/32.png) [@DermotN](https://www.epiusers.help/u/DermotN)\
**Post date:** [October 9, 2020, 12:40pm UTC](https://www.epiusers.help/t/ar-invoice-issue-need-to-return-stock/71677/1 "2020-10-09T12:40:10Z")

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Hello All,

Looking for a small bit of help – I currently have an Invoice that has being created and “POSTED”

There is an issue with the invoice as the wrong item was invoiced……

What I have done is done a CREDIT MENO for the invoice – Now I need to return the wrongly packed items……

Once I open the “Shipment Entry” – Its is saying it is Shipped and Invoiced….

How will I be able to re-open the Shipment Entry so to delete it and return the wrongly packed items to stock……

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**Author:** ![Arul](https://www.epiusers.help/letter_avatar_proxy/v4/letter/a/b2d939/32.png) [@Arul](https://www.epiusers.help/u/Arul)\
**Post date:** [October 9, 2020, 12:44pm UTC](https://www.epiusers.help/t/ar-invoice-issue-need-to-return-stock/71677/2 "2020-10-09T12:44:26Z")

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Instead of credit memo, cancel the invoice using Cancellation Invoice from AR Invoice Entry and post it. This will allow to open the pack slip and change the part and re-ship.

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**Author:** ![DermotN](https://www.epiusers.help/letter_avatar_proxy/v4/letter/d/df788c/32.png) [@DermotN](https://www.epiusers.help/u/DermotN)\
**Post date:** [October 9, 2020, 12:45pm UTC](https://www.epiusers.help/t/ar-invoice-issue-need-to-return-stock/71677/3 "2020-10-09T12:45:05Z")

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Thank you - Will try that now…

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**Author:** ![DermotN](https://www.epiusers.help/letter_avatar_proxy/v4/letter/d/df788c/32.png) [@DermotN](https://www.epiusers.help/u/DermotN)\
**Post date:** [October 9, 2020, 12:53pm UTC](https://www.epiusers.help/t/ar-invoice-issue-need-to-return-stock/71677/4 "2020-10-09T12:53:31Z")

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> [@Arul](#):
>
> Cancellation Invoic

Tried that and it worked Perfectly… Thank you for your help…