I know I’m late to the game. I must have missed the email so this was quite an eye opening experience when we were upgraded in December and the widget stopped working. I’ve been trying to get this resolved with EpicCare, but responses have been few and far between so I wanted to check and see if my problem related to anyone else here. I’ve read through the instructions and deleted the Collection in Automation Studio, but before I delete the Instance, I wanted to make sure I was able to create a new one. Unfortunately I don’t see any button to create a new instance. I can click into the Instance and see the button to delete it, but nowhere in this integration portal do I see an Add Instance button. If the instance has to be deleted before an Add Instance button will appear than so be it, I just have not received any assurance that this is the case. We use Automation Studio for a lot of things so deleting the instance and not being able to create it back scares the crap out of me. Luckily we don’t use the Automation Studio BPM Widget too often so this has been manageable, but the manual processes that we are having to now do are getting a bit frustrating and I just want to get this fixed and our ticket resolved.
Did any other Cloud users run into an issue like this? Am I just being too paranoid? Below is what I see on my Instances page. From the instructions PDF, I would have thought it would have a Plus button in the upper right hand corner (shown in the second picture). Side note, I get an error any time I try and access integrations.epicor.com so not sure if that’s the root of the issue, but I have also notified EpicCare of that a couple of times.
Ok, that must be part of the root issue then because I don’t even see my name there. Not sure why it errors out when I try and go to integration.epicor.com but wondering if I can’t see this because I am accessing this “portal” through Automation Studio.
I can only get the integration.epicor.com site to load if I use an incognito chrome window and go directly to it. Navigating through Automation Studio doesn’t work for me.
Thank you @cory.davis!!! Don’t know why I didn’t think to try Incognito. I had to sign in via Identity instead of Kinetic in order for the Register Instance button to show up, but I can finally see it!!
Would you all recommend waiting until most people are logged off before I register the new instance and delete the old one?
Ah yeah, didn’t realize that’s how you were accessing. Have to go directly to https://integration.epicor.com for it to work. Guessing it has to do with the different authentication methods.
Did you have to delete the current one before registering the new one? Just trying to figure out if I need to warn everyone. The recipes triggered by the BPM Widget have been off for weeks now, but there are plenty of other important ones that run throughout the day that I’m just trying to be careful of. Didn’t know if deleting the instance before registering the new one would disrupt the non-BPM recipes that are active
Our other recipes don’t use the instance registration. They use the Kinetic connector so those were not affected. The only thing impacted was our BPMs using the AS widget. Which like you say, were already shut off.
You all were right! I got it registered and tested one of the BPM recipes and it seems to be working again! Thank you so much @cory.davis and @chaddb for your help!!! I should have posted something on here weeks ago instead of waiting for EpicCare!
The only reason I knew it was coming was from a post on here. I didn’t get the original warning email. After I put in a ticket for it I was included on the email with instructions to fix it for the weekend they made the change.
Unfortunately Epicor hasn’t figured out how to pull accurate customer lists. That’s why I posted about it here just in case. Glad you found it and sorry support was so bad.
I will admit I found the email in my inbox later on, so it was on me for not looking into this before the update weekend, but yeah it was like pulling teeth trying to just get a response from support, much less a resolution. Super thankful for people like you all on this forum!
