I am verifying if our current Epicor version 10.2.600.9 is going to work once Avalara switch on March 31, 2022.
I was given a test user acct and key from Avalara however I get a user or acct cannot be authenticated when testing the connection. Anyone been able to successfully test the connection from 10.2.600?
TIA,
Kristine
Kristine, I am assuming you are testing this from your Epicor Test environment, correct?
If so, make sure that the company configuration settings are set up to connect to the sandbox avalara environment. Just below that is where you put in the test user and what not.
@utaylor Yes I am. Using the development URL with the test credentials I received from Avalara support.
Do you have a proper SSL certificate or a self-signed certificate? It might be a certificate problem.
@kfierce We just received our information for testing in their sandbox. One of our network administrators verified that we have TLS 1.2 but we still want to test in the sandbox. I’ll update how it goes when I know more.
What happens when you click, “test connection” in company maintenance?
@utaylor we received a username, password, account ID and a License Key from Avalara. Did you use the Account ID and License Key for Account User Name and Key/Password?
Yes, that is what we used.
This is exactly how we have ours set up. We have an open case with Avalara for getting the User Name and Password so I’ll reply to them on that ticket.
@Beth - I have not yet found a solution for this. I updated my ticket with Avalara, have not heard back. Next step would be to contact Epicor support.
I can’t get ours to work with the credentials Avalara sent us. We don’t have an active sandbox with Avalara at this time.
I believe you would need an active sandbox with them for this to work and that it would have to be set up correctly.
I am not an avatax setup expert otherwise I would help you! I was relying heavy on epicor support.
Jeff Mittelman is someone at Epicor who is certified in this area.
Jeff Mittelman
Sr. Professional Services Consultant
Center of Excellence - Finance
Epicor Software Corporation
Phoenix, AZ
T 215-436-1704
@utaylor - if I read the email correctly if you don’t have an active sandbox you could request access to Avalara’s universal sandbox to complete the connection test. It specifically says no transaction testing just connectivity. Right now I can’t even get connected without getting an error.
@utaylor @kfierce This is my underdstanding also. We don’t have a separate sandbox because it’s so costly. But Avalara has set up a sandbox just for testing to ensure you can connect.
Avalara will disable 1.0 and 1.1 but only for their REST V2 API, all versions up to Kinetic 2021.2 are using SOAP, so those will remain unaffected for now.
If the account is for sandbox you should be using https://development.avalara.net as mentioned above.
However if the account is for production you should be using https://avatax.avalara.net
They should be different accounts to avoid doing something in the production environment.
What about Kinetic/Epicor ERP 10.2.500? Is that still using SOAP?
