Can not Login to Epicor - Could not open a connection to SQL Server

Kinetic ERP
1

This error just started popping up for us. When we log out, we can’t log back in and get this message:
Application Error

Exception caught in: Epicor.ServiceModel

Error Detail

Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
Program: Epicor.ServiceModel.dll
Method: CallWithCommunicationFailureRetry

Client Stack Trace

at Epicor.ServiceModel.Channels.ImplBase.CallWithCommunicationFailureRetry(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, RestRpcValueSerializer serializer)
at Epicor.ServiceModel.Channels.ImplBase.CallWithMultistepBpmHandling(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, Boolean useSparseCopy)
at Epicor.ServiceModel.Channels.ImplBase.Call(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, Boolean useSparseCopy)
at Ice.Proxy.Lib.SessionModImpl.Handshake(Version clientVersion)
at Ice.Core.Session.Handshake(Boolean fwVerCheck, Boolean updateSeedData)
at Ice.Core.Session.InitSessionMod(String asUrl, Boolean fwVerCheck, String companyID, String plantID, String sessionId)
at Ice.Core.Session.InitSession(Action setCredentials, String asUrl, Guid licenseTypeId, String pathToConfigurationFile, Boolean fwVerCheck, String companyID, String plantID, Boolean useChannelCacheForServices, String sessionId)
at Ice.Core.Session…ctor(String userID, String password, String asUrl, Guid licenseTypeId, String pathToConfigurationFile, Boolean fwVerCheck, String companyID, String plantID, Boolean useChannelCacheForServices, String sessionId, String edgeAgentToken)
at Ice.Core.Session…ctor(String userID, String password, Guid licenseType)
at Ice.Lib.LogOn.CreateSession(String userID, String password, String appServerUri, Guid licenseType, SessionTokenType sessionTokenType, Object azureADOwnerWindow)
at IceShell.Apps.LogonDialog.logOn(String userID, String password, Boolean promptUpdatePassword)
at IceShell.Apps.LogonDialog.DoWorkLogon()

Has anyone else experienced this?

1 Like
2

We have not, but looks like more of a standard SQL connection error than Epicor.

FWIW, Microsoft has a thread on this specific error message here:

Sorry, that is a blood pressure raiser…

3

Since we are cloud, I think that is all outside of my control.

4

We are down also.
Epicor confirmed there is an issue.
Just tried connecting and connected.
Waiting to hear something official.
Happy Monday!

5 Likes
5

Sorry, I didn’t catch that when I read. Hopefully, Epicor will escalate your ticket request.

6

Interesting nothing reflecting on their Status Page
https://status.epicor.com/

7

Often the case. That status page is a joke.

3 Likes
8

We seem to be up

9

We had slow speeds 2 hours ago, but we are still operational.
:grimacing:

10

Office Space Monday GIF

3 Likes
11

Were back up.

1 Like