Citrix Nightmare!

We did the same thing as Tom did with our Vntgwork folder, with
the only difference is that we did use the users Homedrive on the
Citrix/Terminal Server. As far as the published application goes,
I made a copy of our vantage.vtg file, and changed the vntgwork
folder in there, and then on the command line for the application
we have "R:\vantage\vantage.exe R:\vantage\termsrv.vtg", where the
R drive is mapped to our Vantage server. We haven't had many
problems at all running as a published application this way.

For the connection errors, there are two different places that the IP
address of the citrix server can be entered. One is for making the
connection to the desktop, the other affects published applications.
To set the one for Published apps, when the Program neighborhood
first starts, click in the middle of the screen, so that nothing is
highlighted,
the click on Properties from the file menu. I usually choose to always
use TCP/IP, and then put in the address of the server. Then you
should be able to connect to the published applications that you have
setup.

If you have any questions, let me know. Good luck!!


Tim Care
Electro Chemical Finishing

----- Original Message -----
From: "Tom Taylor" <TomTayl@...>
To: <vantage@egroups.com>
Sent: Thursday, January 25, 2001 4:06 PM
Subject: RE: [Vantage] Citrix Nightmare!


> I received a couple requests for our work arounds, so here goes. We
upgraded
> to v4 and Windows 2000 Citrix server on Thanksgiving weekend, and Monday
> everything fell apart. (Christmas day was the only day off I had during
> December.)
>
> For the 'Control Frame' errors:
> As best I could tell from many conversations with Epicor Tech Support,
these
> errors are due to file sharing violations in the "vntgwork" directory. Our
> solution was to provide a network share that contains a seperate folder
for
> each user. Each user folder contains the Vantage working directory. We
then
> map their J: drive to this folder. So, when logged onto the Citrix server,
> every J:\ drive is actually \\USA\Users\%username%. Windows Explorer shows
> J:\vntgwork as a valid path. This is the Vantage work folder I used when
> installing Vantage on the Citrix server.
> (NOTE: I didn't use the users Home directory because I wanted easy access
to
> these folders to delete Vantage working files if necessary. This is
> sometimes necessary when a Citrix connection is dropped or disconnected or
> whatever happens to them.)
>
> For the "PROMSGS" errors:
> I never could get a good reason why this happens on Windows 2000. But our
> work-around is about 95%. I created a PROMSGS folder under every users
> J:\vntgwork folder and copied the X:\Progress\PROMSGS file to this new
> folder. I then added a line to the vantage.ini file on the Citrix server.
> Right after the PROPATH statement. I added
> PROMSGS=J:\vntgwork\promsgs\promsgs. (On a new line, of course.) I also
> received the suggestion to move the promsgs.dll & catagory.dll files to
the
> system32 folder on my server. This didn't seem to make any difference.
>
> These steps seemed to solve most errors. My Vantage.lg file still fills up
> with the promsgs error sometimes, but users don't see it. I'm still
working
> on why.
>
> For all of the following erors:
> >Error in connection.
> >The Citrix Server is not available, please try again later.
> >Cannot connect to the Citrix server:
> >Transport Driver error
> >Unable to contact the Citrix Server Browser.
> >Security Control information is Missing (sec419)
> >The entered credential information is incorrect.
> >There are no applications available for the supplied credentials in the
> current Application Set.
>
> These all seem to be related to Published Apps. The only work around we've
> found is to have users connect to the Citrix server desktop. We created
> shortcuts for various apps under each profile and that's how we're running
> now. This is actually my third week of relative peace and quite. If I ever
> figure out how to get the published apps running I'll have to re-train all
> my users.
>
> I hope this helps somebody.
>
> Tom Taylor
> I.S. Administrator
> Teklution, LLC
> www.teklution.com
>
We are getting ready to print our W2's. I got the W2 to print okay but
my W3 is not even close to printing correctly. How do I correct
this. I know the W2 I can change under userform - w2form.rpt but what
about the W3.

How is everyone else printing these forms? Needless to say my boss
wants this done today.

Thanks,
Dina
Ok. We use Citrix on Windows 2000 for a branch office to connect to Vantage.
The offices are connected to the Internet with 256kb Frame Relay
connections. And the offices are connected together by VPN. There are
usually about 12 simultaneous connections. (Some duplicate stations -Test
and Live database). The Terminal Server is a Compaq Proliant M370 w/ the
Compaq 431 Raid Controller, and 3 18.2Gb Ultra-3 SCSI drives setup at RAID
Level 5. It has Dual 667Mhz processors, and 640MB RAM. This is a very nice
piece of hardware. The Local Drives are setup as H: and I: . (This system is
setup as a Member Server in an NT 4.0 Domain.) Everyday, users at the branch
office receive the following types of errors;

Error=22 reading promsgs file, it may have been deleted

Unable to format message number 4077

Unable to format message number 2290

Unable to format message number 6456

Unable to realize CONTROL -FRAME widget (4025)

Error occurred while creating CONTROL -FRAME: Spliter1.
Error performing inpage operation.
Error code: 0x800703e7 (5898)

Unknown error code 1 for attribute NAME on the CONTROL -FRAME widget. (4104)

Unable to set attribute NAME in widget of type CONTROL -FRAME. (3131)

Error in connection.
The Citrix Server is not available, please try again later. (The server IS
available, but Citrix isn't)

Cannot connect to the Citrix server:
Transport Driver error

Cannot connect to the Citrix server:
Unable to contact the Citrix Server Browser. Either your network is not
functional, or you need to configure an address under Server location, or
the configured address is incorrect.

Security Control information is Missing (sec419)

Unable to find Report Library H:\VANTAGE\prl\beh0823.prl, report canceled.

The entered credential information is incorrect. Verify that your user name
and domain are correct, then type your password again. Letters in passwords
must be typed using the correct case. Make sure that Caps Lock is not
accidentally on.

There are no applications available for the supplied credentials in the
current Application Set.
User Name:xyz
Domain:XYZ


Does anyone have a similar setup? Has anyone else experienced these types of
problems? What is an alternative solution?
When we receive the above errors, Citrix appears to be the only thing not
functioning. Everything else appears to be functioning on the Terminal
Server. (Everything except Citrix)

Carlos "Adrian" Quintela
409-882-7653
Hi Carlos,

We set-up Citrix a few weeks ago. Of your errors, we get this one

Cannot connect to the Citrix server:
Unable to contact the Citrix Server Browser. Either your network is not
functional, or you need to configure an address under Server location, or
the configured address is incorrect.

It is very random. The connection will be working fine, and then all of a
sudden the user will get this error message when they try to log on. Later
on, it seems to go away on its own for no apparent reason.

I have no idea what causes it. so far we have seen it intermittently on 4
of the 10 machines that connect via citrix.

Sarah
We have always done the W-3 manually. I didn't know that eManufacturing
would print a W-3.

Jerry Boyle
Sipco Molding Technologies
Meadville, Pa. 16335-6725
814.724.2243
Visit our web site at www.sipco.com

-----Original Message-----
From: Dina Hieber [mailto:dhieber@...]
Sent: Tuesday, January 09, 2001 9:06 AM
To: vantage@onelist.com
Subject: [Vantage] W2's & W3
Importance: High

We are getting ready to print our W2's. I got the W2 to print okay but
my W3 is not even close to printing correctly. How do I correct
this. I know the W2 I can change under userform - w2form.rpt but what
about the W3.

How is everyone else printing these forms? Needless to say my boss
wants this done today.

Thanks,
Dina
This is from our Citrix guru. Maybe it will help.

Rick Lane


troubleshooting error 1030 issues
follow this link or look at the attached web page
http://hqextsrvsft01.citrix.com/cgi-bin/webcgi.exe/,/?Session=544284,U=1,ST=
30,N=0009,K=4886,SXI=15,Case=obj(9607)



Jim Hopkins, CCA, MCP
Palitto Consulting Services, Inc
V: 330.335.7271
F: 330.335.7275
E: jimh@...

-----Original Message-----
From: Carlos A. Quintela [mailto:caq@...]
Sent: Tuesday, January 09, 2001 10:11 AM
To: vantage@egroups.com
Subject: [Vantage] Citrix Nightmare!
Carlos,

We have a similar setup; about 20 users using vantage, office2000,
filemaker, and internet explorer. Hardware is more than sufficient; Dell
Poweredge 1GB Ram / dual 877's / 3 - 18GB drives.

My remote BLDG is connected using RF Wireless (11MB.)

We get almost every error you stated (intermittently) with 'error=22' and
'control frame splitter widget' heading the list.

error=22 appears to be a speed issue, i.e. it's raining, snowing (like today
- 33% signal), or there's noise from the cement company next door. 90% of
the time a user reboot fixes this one.

Control frame splitter widget is a tricky one. We have only been able to
find a cure, no cause. If you open the Citrix Server Administration tool
and go to the processes tab, you can kill the prowin32.exe process for the
specific user. Sometimes you may need to throw in a cleaning of their
'vntgwork' directory on the Citrix server. This works 99% of the time.

If you get anything more in the area of a cure let me know. We're in the
process of running fiber between the bldgs but have another few months to
go...

Dave



David Reed
MIS Manager
davidr@...
ph 401.432.8127
fx 401.431.0784


"When you're through changing, you're through."


-----Original Message-----
From: Carlos A. Quintela [mailto:caq@...]
Sent: Tuesday, January 09, 2001 10:11 AM
To: vantage@egroups.com
Subject: [Vantage] Citrix Nightmare!


Ok. We use Citrix on Windows 2000 for a branch office to connect to Vantage.
The offices are connected to the Internet with 256kb Frame Relay
connections. And the offices are connected together by VPN. There are
usually about 12 simultaneous connections. (Some duplicate stations -Test
and Live database). The Terminal Server is a Compaq Proliant M370 w/ the
Compaq 431 Raid Controller, and 3 18.2Gb Ultra-3 SCSI drives setup at RAID
Level 5. It has Dual 667Mhz processors, and 640MB RAM. This is a very nice
piece of hardware. The Local Drives are setup as H: and I: . (This system is
setup as a Member Server in an NT 4.0 Domain.) Everyday, users at the branch
office receive the following types of errors;

Error=22 reading promsgs file, it may have been deleted

Unable to format message number 4077

Unable to format message number 2290

Unable to format message number 6456

Unable to realize CONTROL -FRAME widget (4025)

Error occurred while creating CONTROL -FRAME: Spliter1.
Error performing inpage operation.
Error code: 0x800703e7 (5898)

Unknown error code 1 for attribute NAME on the CONTROL -FRAME widget. (4104)

Unable to set attribute NAME in widget of type CONTROL -FRAME. (3131)

Error in connection.
The Citrix Server is not available, please try again later. (The server IS
available, but Citrix isn't)

Cannot connect to the Citrix server:
Transport Driver error

Cannot connect to the Citrix server:
Unable to contact the Citrix Server Browser. Either your network is not
functional, or you need to configure an address under Server location, or
the configured address is incorrect.

Security Control information is Missing (sec419)

Unable to find Report Library H:\VANTAGE\prl\beh0823.prl, report canceled.

The entered credential information is incorrect. Verify that your user name
and domain are correct, then type your password again. Letters in passwords
must be typed using the correct case. Make sure that Caps Lock is not
accidentally on.

There are no applications available for the supplied credentials in the
current Application Set.
User Name:xyz
Domain:XYZ


Does anyone have a similar setup? Has anyone else experienced these types of
problems? What is an alternative solution?
When we receive the above errors, Citrix appears to be the only thing not
functioning. Everything else appears to be functioning on the Terminal
Server. (Everything except Citrix)

Carlos "Adrian" Quintela
409-882-7653



We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
Carlos, is this still an issue?

We have the same setup and have had the same problems, and have a solution.
I don't want to waste all our time by responding to old issues. (I just
started reading the e-groups list again.)

If needed, I can reply with our solutions. Just let me know.

Tom Taylor
I.S. Administrator
Teklution, LLC
www.teklution.com


-----Original Message-----
From: Carlos A. Quintela [mailto:caq@...]
Sent: Tuesday, January 09, 2001 8:11 AM
To: vantage@egroups.com
Subject: [Vantage] Citrix Nightmare!


Ok. We use Citrix on Windows 2000 for a branch office to connect to Vantage.
The offices are connected to the Internet with 256kb Frame Relay
connections. And the offices are connected together by VPN. There are
usually about 12 simultaneous connections. (Some duplicate stations -Test
and Live database). The Terminal Server is a Compaq Proliant M370 w/ the
Compaq 431 Raid Controller, and 3 18.2Gb Ultra-3 SCSI drives setup at RAID
Level 5. It has Dual 667Mhz processors, and 640MB RAM. This is a very nice
piece of hardware. The Local Drives are setup as H: and I: . (This system is
setup as a Member Server in an NT 4.0 Domain.) Everyday, users at the branch
office receive the following types of errors;

Error=22 reading promsgs file, it may have been deleted

Unable to format message number 4077

Unable to format message number 2290

Unable to format message number 6456

Unable to realize CONTROL -FRAME widget (4025)

Error occurred while creating CONTROL -FRAME: Spliter1.
Error performing inpage operation.
Error code: 0x800703e7 (5898)

Unknown error code 1 for attribute NAME on the CONTROL -FRAME widget. (4104)

Unable to set attribute NAME in widget of type CONTROL -FRAME. (3131)

Error in connection.
The Citrix Server is not available, please try again later. (The server IS
available, but Citrix isn't)

Cannot connect to the Citrix server:
Transport Driver error

Cannot connect to the Citrix server:
Unable to contact the Citrix Server Browser. Either your network is not
functional, or you need to configure an address under Server location, or
the configured address is incorrect.

Security Control information is Missing (sec419)

Unable to find Report Library H:\VANTAGE\prl\beh0823.prl, report canceled.

The entered credential information is incorrect. Verify that your user name
and domain are correct, then type your password again. Letters in passwords
must be typed using the correct case. Make sure that Caps Lock is not
accidentally on.

There are no applications available for the supplied credentials in the
current Application Set.
User Name:xyz
Domain:XYZ


Does anyone have a similar setup? Has anyone else experienced these types of
problems? What is an alternative solution?
When we receive the above errors, Citrix appears to be the only thing not
functioning. Everything else appears to be functioning on the Terminal
Server. (Everything except Citrix)

Carlos "Adrian" Quintela
409-882-7653



We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
Tom,

We have been having citrix errors as well, and haven't found a good fix yet.
Sometimes we re-boot the workstations, or the server or the routers, or
sometimes we tell them to wait and try again later and it works later. Not
good solutions, I admit. I would appreciate hearing what your solution is,
on or off list! Thanks so much!

Sarah
I received a couple requests for our work arounds, so here goes. We upgraded
to v4 and Windows 2000 Citrix server on Thanksgiving weekend, and Monday
everything fell apart. (Christmas day was the only day off I had during
December.)

For the 'Control Frame' errors:
As best I could tell from many conversations with Epicor Tech Support, these
errors are due to file sharing violations in the "vntgwork" directory. Our
solution was to provide a network share that contains a seperate folder for
each user. Each user folder contains the Vantage working directory. We then
map their J: drive to this folder. So, when logged onto the Citrix server,
every J:\ drive is actually \\USA\Users\%username%. Windows Explorer shows
J:\vntgwork as a valid path. This is the Vantage work folder I used when
installing Vantage on the Citrix server.
(NOTE: I didn't use the users Home directory because I wanted easy access to
these folders to delete Vantage working files if necessary. This is
sometimes necessary when a Citrix connection is dropped or disconnected or
whatever happens to them.)

For the "PROMSGS" errors:
I never could get a good reason why this happens on Windows 2000. But our
work-around is about 95%. I created a PROMSGS folder under every users
J:\vntgwork folder and copied the X:\Progress\PROMSGS file to this new
folder. I then added a line to the vantage.ini file on the Citrix server.
Right after the PROPATH statement. I added
PROMSGS=J:\vntgwork\promsgs\promsgs. (On a new line, of course.) I also
received the suggestion to move the promsgs.dll & catagory.dll files to the
system32 folder on my server. This didn't seem to make any difference.

These steps seemed to solve most errors. My Vantage.lg file still fills up
with the promsgs error sometimes, but users don't see it. I'm still working
on why.

For all of the following erors:
>Error in connection.
>The Citrix Server is not available, please try again later.
>Cannot connect to the Citrix server:
>Transport Driver error
>Unable to contact the Citrix Server Browser.
>Security Control information is Missing (sec419)
>The entered credential information is incorrect.
>There are no applications available for the supplied credentials in the
current Application Set.

These all seem to be related to Published Apps. The only work around we've
found is to have users connect to the Citrix server desktop. We created
shortcuts for various apps under each profile and that's how we're running
now. This is actually my third week of relative peace and quite. If I ever
figure out how to get the published apps running I'll have to re-train all
my users.

I hope this helps somebody.

Tom Taylor
I.S. Administrator
Teklution, LLC
www.teklution.com