We have run into an issue where we encounter time-out errors that lock up all users until the time-out releases. This appears to be linked to E-Invoicing for cloud customers being limited to 100 invoices. (I was just recently informed of this by support in troubleshooting the issue.)
Support’s recommendation is to only invoice 100 or less invoices at a time.
Has anyone found an easy way to do this? The only way I have been able to do this is by manually selecting 100 or less in the group, processing them, then selecting another batch of 100 or less etc…
Sorry, I don’t have a resolution for you. I saw your post and got curious…
Can you describe ‘lock up all users until the time-out releases’? We have a nearly daily outage and duplicate e-invoice emails going out. Now that I see your post, I’m wondering if they are related to this limit.
We were continually getting ‘The underlying provider failed on Open’ ‘Timeout period elapsed prior to obtaining a connection from the pool’ errors. We narrowed it down to when E-Invoices hit between 98 and 100 invoices. Once this happened, all users were unable to do anything in Epicor until the E-Invoice process timed out freeing up the system. Support initially told us that there was a 100 invoice limit for cloud users. They have since told us that that was incorrect, there is no limit on cloud users. We were able to determine that this was only happening when running invoices in the browser. Once we switched to the smart client to run invoices, the issue went away.
Support
We did our own BPM to call and print the invoices as PDF with a custom report style, save them to an archive folder and also send them via email to the customer. Because we were submitting each invoice in a group to the pask agent to print and save as pdf (asynchronously) we did not get into timeout problems (yet).