CMP - nightly backup

Kinetic ERP
1

I want to refresh pilot after tonights backup (9PM?) Is there any way to know when the Live env backup is complete?

2

I’ve not seen anywhere that status on the nightly is exposed in CMP or otherwise. (I wanted to know exactly this yesterday - I tried waiting until 10 but it used the previous day backup, so at least for me, longer than an hour)

1 Like
3

Thanks for your reply. It’s a shame. Why show today’s date if the backup isn’t yet available, I wonder? Simply show available backups.

4

https://tenantinsprosvc-portal-southcentralus.cp.epicor.com/api/TenantInstance/GetBackupTime?referenceDateUtc=2026-01-18T00:00:00.000Z&tenantInstanceId=

This GET call looks like it returns the backup schedule, based on feeding it future dates or past dates going way back when. It looks like some days a “Global” backup is scheduled at 2PM and most days a “Server” backup is scheduled at 9PM.

{
    "backupTime": "Originated at 02:00PM Central Standard Time.",
    "backupScope": "Global"
}
3 Likes
5

I noticed the orginated note but when it showed the same for future dates, it’s clearly not an indicator of availability unfortunately.

6

FYI, just got previous day at 11pm CST as well.

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7

Refreshing this morning 8-Jan at 6AM CST from ‘7-Jan 9PM’ backup, still getting 6-Jan CST backup. WTH? Is BU date in UTC so I need 8-Jan backup???

It clearly says CST

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8

You can still log a ticket with support and have them take a backup of live at a specific time and restore it to another environment for you, even though you have the CMP. Like the way we used to do it.

4 Likes
9

Thanks. Wish there was a deterministic way to know what we’re getting in CMP.

2 Likes
10

I like to think it is still the early days of CMP. It has a long way to go. For specifics like this, I always go to support. Heck, even when I think I have an easy refresh from live, I still make support do it because every time I try with the CMP, I dont pick a valid date to restore from. If we only knew what was a valid restore file! :thinking:

3 Likes