Combining Layers at Menu Level

[lbreyidcgroup (Lucas Brey)]

I have a custom layer we have been using on order entry - CustomerServiceBase. One field is a custom text box that uses a transview to a baq to calculate the total weight of the order (to see if it will exceed 40k truckload max). This field has worked until we updated our order entry screen with custom layer required to run or credit card software (Ebiz). I was told to combine the layers on the menu and give priority to the Ebiz layer. All other fields from our custom layer still work and so do the Ebiz ones, except for this transview text box.

Just our customer service base layer -

Combining layers at menu level same order-

Any ideas on why this field would fail? Should I be combining these layers differently?

[aosemwengie1 (Alisa Osemwengie)]

ebiz should be helping you fix this. Most likely there is a conflict where you are both trying to do after get by id or something like that. Layers don’t combine events nicely. You will see plenty of old threads on this issue if you search. You might need to use a different trigger for your event so it still fires if the ebiz layer is on top.

[Randy (Randy Stulce)]

@lbreyidcgroup

Any ideas on why this field would fail? Should I be combining these layers differently?

Does your layer use a modified stock Event to trigger the calculation BAQ? That’s the only time our layers have failed with ebiz’s layer.