"Complimentary upgrade services"

Got an email this morning about 10.2.300 transitioning to the next phase in its life cycle.

One thing that will be effected is:

• Discontinuance of complimentary upgrade services

What even is (and soon to be “was”) that?

Support tells you how good you look while you upgrade your system, keeps up the morale! Makes the upgrade process less painful


" It doesn’t matter how the conversion feels, it’s how you look darling… and you look Marvelous."