Bob,
We are 6 months in production, and still having fun! I can give you
tips on a couple of your questions.
1. We have been configured for 8GB of memory since the beginning, and
have not had memory issues that I am aware of. However, we run
Service Connect on a seperate box. Are you running it on the Vantage
Server? If so, I have found that the scadesrouter.exe service has a
memory leak. If we run several large ESC scripts, it will eventually
fail with a memory error. I watched the memory usage of that service,
and after a script completes, it does not release all of the memory.
If I restart the service between scripts there is no problem. Another
memory issue with ESC is that whether or not you are capturing it, it
always returns the entire record after an update. We wrote a script
to create manual journal entries, and after each entry, it would
return every record in the journal. This just compounds memory
utilization. I had to break it up into 1 file per journal to get them
done, restarting scadserouter between each file. I have been told
there is an "enhancement request". But of course, this is intended
behavior.
2. The unable to connect to app server, for us, was related to our
desktop firewall. It sees Vantage as a threat. When it is run for the
first time, it pops up a message with the default behavior of Block
All. Of course our users read the message very carefully, NOT, and
simply click OK. We have to manually set it to allow Vantage to
access the network. We use Symantec. But unable to connect to app
server is typically a network access issue. Make sure the desktops
can ping, etc...
I hope the information helps a little bit. I wish you the best of
luck with your Go Live. I can sympathize with everything you have
said, and know exactly how you feel.
Best Regards,
Craig
We are 6 months in production, and still having fun! I can give you
tips on a couple of your questions.
1. We have been configured for 8GB of memory since the beginning, and
have not had memory issues that I am aware of. However, we run
Service Connect on a seperate box. Are you running it on the Vantage
Server? If so, I have found that the scadesrouter.exe service has a
memory leak. If we run several large ESC scripts, it will eventually
fail with a memory error. I watched the memory usage of that service,
and after a script completes, it does not release all of the memory.
If I restart the service between scripts there is no problem. Another
memory issue with ESC is that whether or not you are capturing it, it
always returns the entire record after an update. We wrote a script
to create manual journal entries, and after each entry, it would
return every record in the journal. This just compounds memory
utilization. I had to break it up into 1 file per journal to get them
done, restarting scadserouter between each file. I have been told
there is an "enhancement request". But of course, this is intended
behavior.
2. The unable to connect to app server, for us, was related to our
desktop firewall. It sees Vantage as a threat. When it is run for the
first time, it pops up a message with the default behavior of Block
All. Of course our users read the message very carefully, NOT, and
simply click OK. We have to manually set it to allow Vantage to
access the network. We use Symantec. But unable to connect to app
server is typically a network access issue. Make sure the desktops
can ping, etc...
I hope the information helps a little bit. I wish you the best of
luck with your Go Live. I can sympathize with everything you have
said, and know exactly how you feel.
Best Regards,
Craig
--- In vantage@yahoogroups.com, "Bob Sanders" <bob@...> wrote:
>
> Yes, please let us know what you find out!
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf
> Of snyderspc
> Sent: Tuesday, March 11, 2008 10:25 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Continuing problems with Vantage (memory,
etc.)
>
>
>
> Bob,
>
> We should compare notes!! We are in the middle of a terrible memory
> issue and have been shocked by the other problems in 8.03
>
> I finally got them to contact Progress and get them involved. We
had
> a WEBEX 10 minutes ago.
>
> Bill
> IT Manager
> Vance Metal Fabricators, Inc.
> 315-759-2127
>
> --- In vantage@yahoogroups.com <mailto:vantage%
40yahoogroups.com> , "Ari
> Footlik" <ari@> wrote:
> >
> > Bob -
> >
> > You don't need to buy Enterprise to get past the 4GB limit. If
your
> > system supports it, switch to Server 2003 x64, which is a $0
change.
> >
> > --Ari
> >
> > ________________________________
> >
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com <mailto:vantage%
40yahoogroups.com> ] On
> Behalf
> > Of Bob Sanders
> > Sent: Tuesday, March 11, 2008 9:27 AM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> > Subject: [Vantage] Continuing problems with Vantage (memory, etc.)
> >
> >
> >
> > We are looking at April 1st for our "Go Live" date with Vantage.
We
> are
> > extremely disappointed with the performance, integration,
> > interoperability, consultants, support (in specific areas) and
> overall
> > ability to make the "Go Live" happen. We were supposed to go live
> Jan
> > 1st 2008. Due to continuing problems we have delayed our
production
> > move.
> >
> > Here is a list of some of our road blocks at this time:
> >
> > * Service Connect is not performing well with Vantage. We
> > continuously get errors on our uploads.
> >
> > o Unable to connect to app server
> >
> > o System out of memory
> >
> > o Unknown errors
> >
> > o Etc
> >
> > * The scales will not weigh the packages and enter the weight
> > into Vantage
> >
> > SERVICE CONNECT
> >
> > We have added memory to our server, 12 GB
> >
> > Now we find that Server 2003 Standard edition has to be upgraded
to
> > Server 2003 Enterprise before it will see above 4 GB. The
> recommendation
> > from consultants was Server 2003 standard with 4 GB of memory
they
> said
> > that would be fine. Got news for you, the server eats memory like
I
> eat
> > candy! We have completed the memory upgrade and are going to
> upgrade to
> > Enterprise and regardless of what the analysis tells us on the
> server I
> > am not convinced the memory and upgrade and OS upgrade is going
to
> solve
> > our problems. We have not found anyone at Epicor that seems to
know
> or
> > admit there is a memory problem with Vantage or Service Connect
yet
> we
> > still experience continuous errors! What is "cannot connect to app
> > server" anyway? Yes we have tickets open with support............
> >
> > We have requested our Service Connect upgrade to 8.3 but have not
> got
> > our disks yet.
> >
> > SCALES
> >
> > We are running Insite Manifest and have great consultants helping
> us,
> > yet we cannot get the scales to work with Vantage, neither can the
> > Insite Manifest consultant. Yes, it is connected to the serial
> port. The
> > scale works with FedEx World Ship Manager on this computer! Yes
we
> have
> > a ticket open with support...............
> >
> > I have a deadline to meet of April 1st can anyone help with these
> > issues?
> >
> > Frustrated,
> >
> > Bob Sanders
> > Manager Information Technology
> >
> > KERUSSO
> > P.O. Box 32
> > Berryville, AR 72616
> > Phone: 800-424-0943 Ext. 263
> > Fax: 870-423-3568
> > Web Site: www.kerusso.com
> > ******************************************************************
> > CONFIDENTIALITY STATEMENT:
> > This message, from Kerusso Inc., contains information
> > which is privileged and confidential and is solely for the use of
> > the intended recipient. If you are not the intended recipient, be
> > aware that any review, disclosure, copying, distribution, or use
> > of the contents of this message is strictly prohibited. If you
have
> > received this in error, please destroy it and notify us
immediately
> > at: 800-424-0943
> > ******************************************************************
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>