Convert Word doc to pdf in ECM

ECM
1

I am almost positive that when we were testing in ECM, that we were able to email a Word Document as a .pdf; at the very least we were able to download a copy of the Word doc as a pdf. I’m trying to do that now and keep getting an error saying the file can’t be converted; of course there is no other detail on WHY it can’t be converted.

Outside of ECM, I’m able to open the Word doc and save as a pdf - so I know it’s not the file itself. Any help is appreciated or if I dreamed the whole thing I suppose it would be good to know that…

2

If the file is still in image processing, this may the reason that the file can’t be emailed. Send a screenshot.

If the image processing is not working, this may require a restart of the DQM service or the ECM client/EclipseAutomation service.

3

Hi Scott,

Here’s screenshot of email attempt…

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and then with the error I get

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image1124×303 22.8 KB

4

Appears to be a limitation of ECM. Tried a cloud instance and it gave a similar error.

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image632×335 10.9 KB

5

It seems odd that ECM would not allow such a basic functionality… especially when the prompts are there indicating that it can be done.

6

Office software may need to be on the ECM client server computer, just testing it out to see whether converts the word to a viewable file within ECM.

7

Well… now it’s working. I’m not sure EXACTLY what I did… I did Stop and Restart the Automation Service on the ECM Client and it seems that about 3 minutes after that the log shows Office conversion activity!