Credit Card

I have one CSR who when she enters the credit card number for the customer, it is not saved. I have tried entering it myself and get the exact same problem. Ideas on why? Everyone else works correctly, and hers did until we gave her a brand new computer; windows 10. So any ideas would be much appreciated.

Have you copied the SDS cert file onto the client machine?

UMMMM, Nope! Where can I find that at?

The SDS___.SDSCERT file needs to be copied to the client machine and placed in the c:\programdata\ folder. You can find your file on your ESDM server. (Possibly your App server)

Thanks! That fixed it!