Credit limit problem

Epicor ERP 10
1

Hello,
I got " Order xxxx exceeded credit limit. Entry not allowed!", this customer has national account and it use parent’s credit. the order is 20k, i put 25k and 55k for the customer and its parent. but I still got the error message.

any one can help me out.

thanks,

Eddy

2

How much is owing on their account? The limit is applied by number of unpaid invoices

3

Hello Matt,
it is 20k. no invoice, only the order.
i fixed the problem. the problem is not credit limit. it seems it related to the cache.
what i did is to change to a dummy customer and change back to the original customer and then the credit limit takes the new amount.

regards,

Eddy

4

Thanks for the update Eddy.