I have an AR Invoce group with just a single invoice (a Credit memo actually). But the invoice is showing as “Hold Invoice”
What can cause this to be set, and how can I clear it.
FWIW - The invoice it applies the credit against posted successfully, a few months back.
The On Hold checkbox is disabled
I tried running the Calculate all taxes, and get the following
After closer examination, the one line that should have tax calculated, shows the correct tax amount, on the line tab. Bu that line’s Tax tab shows no entries. Since it’s a Cancellation Invoice, none of the fields in the lines are editable.
Are you using Avalara?
Yes. It is most certainly something with the taxes.
The one line of the CM that is taxable shows the proper tax amount, but the Tax details for that line are missing.
I have never worked with Avalara. So don’t think I will be much help.
The only thing I can think of, is there anything in the tax setup where you have to mark the tax is available for invoices and credit memos?
I recall having this problem once before. A tax amount on the Invoice, but no tax details on any lines.
The solution was to delete the invoice and make a new one. Might have to do a generic credit memo, instead of a Cancellation invoice.
