I have a client that will sells items as each and case. The case gets a discounted value from the each.
Their customer can return items back in either UOM.
For example:
- 1 Case of 12 wine bottles is sold and the customer returns 2 bottles. This results in the Credit Memo getting the price of 2 cases.
- Customer buys 4 bottles of wine over 4 months and wants to return 12 as a case (I don’t know why they would, but it happens). This results in the customer getting only a single bottle price on the Credit Memo
We would like to either use the current Pricing for the customer, or the original invoice pricing. Either is fine.
I have tried to use a BPM to set the correct price on the Credit Memo, but this fails to populate correctly.
I’ve also used a customization, but unless you are in developer mode, you can’t open the custom Credit Memo screen.
Product Development says this is not going to be added to any fixes in the future (no real reason why was provided to us). CSG is now being asked to perform this task, but I would (cough) “prefer” to not go down that route.