We are on 10.2.300.10 and recently added a new company to our instance. I have not had a complaint before so not sure if issue and this feature was never used or another issue.
When the users go to Customer Tracker > Finance > Invoices > (ANY TAB)
When we click on the retrieve button nothing comes up for Open, Closed, ALL, Invoiced Lines…I clicked retrieve and nothing comes up…
The way you resolve this is going into the Tracker, Customer Tracker or Supplier Tracker, then, Go to the Actions Menu, Click on Transaction History, it should be zero, so, delete what you have in there save settings, and there you GO!! . . . Your Information will be appearing just right there!!