Customer Shipment Entry missing charges

Kinetic ERP
1

We are on 2022.2.37.

We are seeing issues when processing Credit Cards not charging the full amount. I have discovered that the Misc Charge (Our Freight) and Taxes. They are on the Order and Invoice (because comes from Order). But since the charges are not on the Customer Shipment screen when we close the shipment and the credit card processes the Misc Charges and Taxes are never charged.

I did find a KB that the Misc Charges will not move to the Customer Shipment Entry and they we have to enter it manually. I honestly don’t think that should be the shipping dept to add this charge.

Any help as to why these don’t come over be great. Especially the taxes.

Thanks Kim

2

Do you have avatax? What are you using for credit card processing, epx or something else? Avatax and epx will charge sales tax at shipment. For misc charges if you arent using something like quick ship that applies them automatically I think you would need a customization to move those over.

3

It should bring misc charges the misc charges is attached to a line. If it’s attached to the header I think misc charges only come in automatically if you do a Mass Shipment.

4

Only to the invoice though, not to the shipment.

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5

What’s the distinction?

6

Credit card orders are charged at shipment.

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