Customer Shipment - Mass Shipment

Vantage 8.03

We sell to customers in units of Dozens and Grosses ie one customer
unit of FL123 is 12 of our inventory units.

when we use the Mass Shipment function within Customer Shipment. The
Factoring for the Selling Units of Measure are not pull through from
the Sales Order, so we end up with a shipping quantity of 1 unit
rather than 1 dozen.

has anybody else experience this? is it a bug with the system?

kind regs
Epicor Implementation Manager