Customisation on Order Entry causes a five minute order load tim

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1
Suggestion then: Stick a messagebox.show(your msg) within every subroutine and function you have ('your msg' indicating which sub or function is invoked).

That'll make any inadvertant looping obvious.

Rob




________________________________
From: clive.1972 <clive.1972@...>
To: vantage@yahoogroups.com
Sent: Monday, June 22, 2009 4:04:09 AM
Subject: [Vantage] Re: Customisation on Order Entry causes a five minute order load time





I'd love to post the code, however, I'm not in a position to do so :(

I'll stumble along blindly for a while and see what happens...

--- In vantage@yahoogroups .com, robertb_versa@ ... wrote:
>
> If your company authored the customization, time to review & reoptimize.
>
> Sounds like you may have setup of multiple event triggers that are tripping each other into a long circular loop.
>
> Post your code. Someone here might see something obvious.
>
> Get ready for a battle if you try to drop support. It's their cash cow & will fight.
>
> Be firm though and you'll be alright. (They'll take you back if you change your mind in the future no matter what they threaten.. It's nearly pure profit for them.)
>
> Rob Brown
>
> --- Original Message ---
> From:"clive. 1972" <clive.1972@ ...>
> Sent:Thu 6/18/09 9:12 am
> To:vantage@yahoogroups .com
> Subj:[Vantage] Re: Customisation on Order Entry causes a five minute order load time
>
> Oh no, it's not an Epicor created customisation, and as usual once they're aware of this there's no support from them.
>
> We have to renew in September, and this time I genuinely think that we'll be dropping the maintenance. ..
>
> --- In vantage@yahoogroups .com, robertb_versa@ wrote:
> >
> > Epicor wrote the customization (for fee) & it performs like this?
> >
> > Escalate it (threaten dropping maintenance if necessary). That is unacceptable!
> >
> > Rob Brown
> >
> > --- Original Message ---
> > From:"clive. 1972" <clive.1972@ >
> > Sent:Thu 6/18/09 5:39 am
> > To:vantage@yahoogroups .com
> > Subj:[Vantage] Re: Customisation on Order Entry causes a five minute order load time
> >
> > I enabled 'Tracing' in Vantage to see if this would help me diagnose this at all, unfortunately it hasn't but the text below repeats itself every 30 seconds for around 4 and a half minutes whilst the sales order loads...
> >
> > <tracePacket>
> > <businessObject> Epicor.Mfg. BO.ReportMonitor </businessObject >
> > <methodName> GetRowsKeepIdleT ime</methodName>
> > <returnType> Epicor.Mfg. BO.ReportMonitor DataSet</ returnType>
> > <localTime>18/ 06/2009 10:22:33:1705002 AM</localTime>
> > <executionTime> 0</executionTime >
> > <parameters>
> > <parameter name='whereClauseSy sRptLst' type='System. String' ><![CDATA[AutoActio n <> '' AND WorkStationID ='MSL026 0']]></parameter>
> > <parameter name='pageSize' type='System. Int32' ><![CDATA[0] ]></parameter>
> > <parameter name='absolutePage' type='System. Int32' ><![CDATA[0] ]></parameter>
> > <parameter name='morePages' type='System. Boolean' ><![CDATA[]] ></parameter>
> > </parameters>
> > </tracePacket>
> >
> > ... I'll log a support call with Epicor about this, however, as this is a customisation they'll say that this needs to go to their consulting team and will be chargeable (Epicor UK allways seem to do this and wash their hands of customisations like this).
> >
> > --- In vantage@yahoogroups .com, "clive.1972" <clive.1972@ > wrote:
> > >
> > > We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
> > >
> > > All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.
> > >
> > > The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
> > >
> > > Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
> > >
> > > Thanks.
> > >
> >
>







[Non-text portions of this message have been removed]
2
We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).

All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.

The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.

Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.

Thanks.
3
Not sure if this would help but have you tried clearing the local cache directory on the machines with the problems?

C:\Documents and Settings\All Users\Application Data\Epicor\Vantage

We had some forms that either worked incorrectly or were having saved customizations showing up incorrectly and after I cleared their local caches they seemed to function fine again.

Just an idea, may not help at all.

--- In vantage@yahoogroups.com, "clive.1972" <clive.1972@...> wrote:
>
> We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
>
> All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.
>
> The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
>
> Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
>
> Thanks.
>
4
Are you on Progress or SQL?

You could try this and see if it helps.

1. At the workstation, get out of Vantage.

2. Right mouse click the Windows [Start] button, select Explorer.

3. Go to C:\Documents and Settings\All Users\Application Data\Epicor\Vantage

4. Delete ALL of the Versional folders below the Vantage folder.

5. Log back into Vantage..





________________________________
From: clive.1972 <clive.1972@...>
To: vantage@yahoogroups.com
Sent: Wednesday, June 17, 2009 8:50:55 AM
Subject: [Vantage] Customisation on Order Entry causes a five minute order load time





We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).

All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc..

The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.

Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.

Thanks.







[Non-text portions of this message have been removed]
5
We're using SQL 2005, and all caches / temporary folders in Windows etc have been cleared already (along with the Vantage one) with no difference :(

--- In vantage@yahoogroups.com, Steven Gotschall <sgotschall@...> wrote:
>
> Are you on Progress or SQL?
>
> You could try this and see if it helps.
>
> 1. At the workstation, get out of Vantage.
>
> 2. Right mouse click the Windows [Start] button, select Explorer.
>
> 3. Go to C:\Documents and Settings\All Users\Application Data\Epicor\Vantage
>
> 4. Delete ALL of the Versional folders below the Vantage folder.
>
> 5. Log back into Vantage..
>
>
>
>
>
> ________________________________
> From: clive.1972 <clive.1972@...>
> To: vantage@yahoogroups.com
> Sent: Wednesday, June 17, 2009 8:50:55 AM
> Subject: [Vantage] Customisation on Order Entry causes a five minute order load time
>
>
>
>
>
> We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
>
> All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc..
>
> The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
>
> Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
>
> Thanks.
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
6
I enabled 'Tracing' in Vantage to see if this would help me diagnose this at all, unfortunately it hasn't but the text below repeats itself every 30 seconds for around 4 and a half minutes whilst the sales order loads...

<tracePacket>
<businessObject>Epicor.Mfg.BO.ReportMonitor</businessObject>
<methodName>GetRowsKeepIdleTime</methodName>
<returnType>Epicor.Mfg.BO.ReportMonitorDataSet</returnType>
<localTime>18/06/2009 10:22:33:1705002 AM</localTime>
<executionTime>0</executionTime>
<parameters>
<parameter name='whereClauseSysRptLst' type='System.String' ><![CDATA[AutoAction <> '' AND WorkStationID ='MSL026 0']]></parameter>
<parameter name='pageSize' type='System.Int32' ><![CDATA[0]]></parameter>
<parameter name='absolutePage' type='System.Int32' ><![CDATA[0]]></parameter>
<parameter name='morePages' type='System.Boolean' ><![CDATA[]]></parameter>
</parameters>
</tracePacket>

... I'll log a support call with Epicor about this, however, as this is a customisation they'll say that this needs to go to their consulting team and will be chargeable (Epicor UK allways seem to do this and wash their hands of customisations like this).

--- In vantage@yahoogroups.com, "clive.1972" <clive.1972@...> wrote:
>
> We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
>
> All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.
>
> The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
>
> Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
>
> Thanks.
>
7
The report monitor 'heartbeat' is normal and tends to 'pollute' tracing. Whenever I want to trace BO calls, I shutdown the system monitor running in the system tray first. That reduces the amount of 'clutter' in the trace file.

bw

PS - have you tried removing all flavors of .net on client and then install just 3.5? (3.5 install includes 2.0 and 3.0 all encapsulated into one)

--- In vantage@yahoogroups.com, "clive.1972" <clive.1972@...> wrote:
>
> I enabled 'Tracing' in Vantage to see if this would help me diagnose this at all, unfortunately it hasn't but the text below repeats itself every 30 seconds for around 4 and a half minutes whilst the sales order loads...
>
> <tracePacket>
> <businessObject>Epicor.Mfg.BO.ReportMonitor</businessObject>
> <methodName>GetRowsKeepIdleTime</methodName>
> <returnType>Epicor.Mfg.BO.ReportMonitorDataSet</returnType>
> <localTime>18/06/2009 10:22:33:1705002 AM</localTime>
> <executionTime>0</executionTime>
> <parameters>
> <parameter name='whereClauseSysRptLst' type='System.String' ><![CDATA[AutoAction <> '' AND WorkStationID ='MSL026 0']]></parameter>
> <parameter name='pageSize' type='System.Int32' ><![CDATA[0]]></parameter>
> <parameter name='absolutePage' type='System.Int32' ><![CDATA[0]]></parameter>
> <parameter name='morePages' type='System.Boolean' ><![CDATA[]]></parameter>
> </parameters>
> </tracePacket>
>
> ... I'll log a support call with Epicor about this, however, as this is a customisation they'll say that this needs to go to their consulting team and will be chargeable (Epicor UK allways seem to do this and wash their hands of customisations like this).
>
> --- In vantage@yahoogroups.com, "clive.1972" <clive.1972@> wrote:
> >
> > We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
> >
> > All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.
> >
> > The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
> >
> > Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
> >
> > Thanks.
> >
>
8
Epicor wrote the customization (for fee) & it performs like this?

Escalate it (threaten dropping maintenance if necessary). That is unacceptable!

Rob Brown

--- Original Message ---
From:"clive.1972" <clive.1972@...>
Sent:Thu 6/18/09 5:39 am
To:vantage@yahoogroups.com
Subj:[Vantage] Re: Customisation on Order Entry causes a five minute order load time

I enabled 'Tracing' in Vantage to see if this would help me diagnose this at all, unfortunately it hasn't but the text below repeats itself every 30 seconds for around 4 and a half minutes whilst the sales order loads...

<tracePacket>
<businessObject>Epicor.Mfg.BO.ReportMonitor</businessObject>
<methodName>GetRowsKeepIdleTime</methodName>
<returnType>Epicor.Mfg.BO.ReportMonitorDataSet</returnType>
<localTime>18/06/2009 10:22:33:1705002 AM</localTime>
<executionTime>0</executionTime>
<parameters>
<parameter name='whereClauseSysRptLst' type='System.String' ><![CDATA[AutoAction <> '' AND WorkStationID ='MSL026 0']]></parameter>
<parameter name='pageSize' type='System.Int32' ><![CDATA[0]]></parameter>
<parameter name='absolutePage' type='System.Int32' ><![CDATA[0]]></parameter>
<parameter name='morePages' type='System.Boolean' ><![CDATA[]]></parameter>
</parameters>
</tracePacket>

... I'll log a support call with Epicor about this, however, as this is a customisation they'll say that this needs to go to their consulting team and will be chargeable (Epicor UK allways seem to do this and wash their hands of customisations like this).

--- In vantage@yahoogroups.com, "clive.1972" <clive.1972@...> wrote:
>
> We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
>
> All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.
>
> The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
>
> Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
>
> Thanks.
>
9
Oh no, it's not an Epicor created customisation, and as usual once they're aware of this there's no support from them.

We have to renew in September, and this time I genuinely think that we'll be dropping the maintenance...

--- In vantage@yahoogroups.com, robertb_versa@... wrote:
>
> Epicor wrote the customization (for fee) & it performs like this?
>
> Escalate it (threaten dropping maintenance if necessary). That is unacceptable!
>
> Rob Brown
>
> --- Original Message ---
> From:"clive.1972" <clive.1972@...>
> Sent:Thu 6/18/09 5:39 am
> To:vantage@yahoogroups.com
> Subj:[Vantage] Re: Customisation on Order Entry causes a five minute order load time
>
> I enabled 'Tracing' in Vantage to see if this would help me diagnose this at all, unfortunately it hasn't but the text below repeats itself every 30 seconds for around 4 and a half minutes whilst the sales order loads...
>
> <tracePacket>
> <businessObject>Epicor.Mfg.BO.ReportMonitor</businessObject>
> <methodName>GetRowsKeepIdleTime</methodName>
> <returnType>Epicor.Mfg.BO.ReportMonitorDataSet</returnType>
> <localTime>18/06/2009 10:22:33:1705002 AM</localTime>
> <executionTime>0</executionTime>
> <parameters>
> <parameter name='whereClauseSysRptLst' type='System.String' ><![CDATA[AutoAction <> '' AND WorkStationID ='MSL026 0']]></parameter>
> <parameter name='pageSize' type='System.Int32' ><![CDATA[0]]></parameter>
> <parameter name='absolutePage' type='System.Int32' ><![CDATA[0]]></parameter>
> <parameter name='morePages' type='System.Boolean' ><![CDATA[]]></parameter>
> </parameters>
> </tracePacket>
>
> ... I'll log a support call with Epicor about this, however, as this is a customisation they'll say that this needs to go to their consulting team and will be chargeable (Epicor UK allways seem to do this and wash their hands of customisations like this).
>
> --- In vantage@yahoogroups.com, "clive.1972" <clive.1972@> wrote:
> >
> > We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
> >
> > All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.
> >
> > The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
> >
> > Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
> >
> > Thanks.
> >
>
10
I've run into this issue before. I'm pretty sure at this point support
will tell you to start with the base form and add one piece of
customization at a time until you find what piece causes the long load
time.



Thanks,

Blake Clemens

DMC

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of clive.1972
Sent: Thursday, June 18, 2009 9:12 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Customisation on Order Entry causes a five minute
order load time








Oh no, it's not an Epicor created customisation, and as usual once
they're aware of this there's no support from them.

We have to renew in September, and this time I genuinely think that
we'll be dropping the maintenance...

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
robertb_versa@... wrote:
>
> Epicor wrote the customization (for fee) & it performs like this?
>
> Escalate it (threaten dropping maintenance if necessary). That is
unacceptable!
>
> Rob Brown
>
> --- Original Message ---
> From:"clive.1972" <clive.1972@...>
> Sent:Thu 6/18/09 5:39 am
> To:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subj:[Vantage] Re: Customisation on Order Entry causes a five minute
order load time
>
> I enabled 'Tracing' in Vantage to see if this would help me diagnose
this at all, unfortunately it hasn't but the text below repeats itself
every 30 seconds for around 4 and a half minutes whilst the sales order
loads...
>
> <tracePacket>
> <businessObject>Epicor.Mfg.BO.ReportMonitor</businessObject>
> <methodName>GetRowsKeepIdleTime</methodName>
> <returnType>Epicor.Mfg.BO.ReportMonitorDataSet</returnType>
> <localTime>18/06/2009 10:22:33:1705002 AM</localTime>
> <executionTime>0</executionTime>
> <parameters>
> <parameter name='whereClauseSysRptLst' type='System.String'
><![CDATA[AutoAction <> '' AND WorkStationID ='MSL026 0']]></parameter>
> <parameter name='pageSize' type='System.Int32'
><![CDATA[0]]></parameter>
> <parameter name='absolutePage' type='System.Int32'
><![CDATA[0]]></parameter>
> <parameter name='morePages' type='System.Boolean'
><![CDATA[]]></parameter>
> </parameters>
> </tracePacket>
>
> ... I'll log a support call with Epicor about this, however, as this
is a customisation they'll say that this needs to go to their consulting
team and will be chargeable (Epicor UK allways seem to do this and wash
their hands of customisations like this).
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"clive.1972" <clive.1972@> wrote:
> >
> > We've recently started running a customisation against Order Entry
(in Vantage 8.03.406A) that our parent company who also use Vantage have
requested we use. However, on a small selection of computers this new
customisation causes a sales order to take approx five minutes to load !
(from the point where you type in an order number and hit tab on your
keyboard).
> >
> > All of our computers are running Windows XP, with either SP2 or 3,
and Sophos AV reports that they are virus free. All dotNet updates are
applied, up to dotNET 3.5 SP2, as are MDAC etc.
> >
> > The only way I've been able to cure this problem is by wiping the
computer and installing a fresh Windows XP, which even with imaging
software takes too long.
> >
> > Are there any other libraries / runtimes etc that I need to update
?. There must be a reason why this is happening, but I just can't find
out why ?.
> >
> > Thanks.
> >
>





[Non-text portions of this message have been removed]
11
If your company authored the customization, time to review & reoptimize.

Sounds like you may have setup of multiple event triggers that are tripping each other into a long circular loop.

Post your code. Someone here might see something obvious.

Get ready for a battle if you try to drop support. It's their cash cow & will fight.

Be firm though and you'll be alright. (They'll take you back if you change your mind in the future no matter what they threaten.. It's nearly pure profit for them.)

Rob Brown

--- Original Message ---
From:"clive.1972" <clive.1972@...>
Sent:Thu 6/18/09 9:12 am
To:vantage@yahoogroups.com
Subj:[Vantage] Re: Customisation on Order Entry causes a five minute order load time

Oh no, it's not an Epicor created customisation, and as usual once they're aware of this there's no support from them.

We have to renew in September, and this time I genuinely think that we'll be dropping the maintenance...

--- In vantage@yahoogroups.com, robertb_versa@... wrote:
>
> Epicor wrote the customization (for fee) & it performs like this?
>
> Escalate it (threaten dropping maintenance if necessary). That is unacceptable!
>
> Rob Brown
>
> --- Original Message ---
> From:"clive.1972" <clive.1972@...>
> Sent:Thu 6/18/09 5:39 am
> To:vantage@yahoogroups.com
> Subj:[Vantage] Re: Customisation on Order Entry causes a five minute order load time
>
> I enabled 'Tracing' in Vantage to see if this would help me diagnose this at all, unfortunately it hasn't but the text below repeats itself every 30 seconds for around 4 and a half minutes whilst the sales order loads...
>
> <tracePacket>
> <businessObject>Epicor.Mfg.BO.ReportMonitor</businessObject>
> <methodName>GetRowsKeepIdleTime</methodName>
> <returnType>Epicor.Mfg.BO.ReportMonitorDataSet</returnType>
> <localTime>18/06/2009 10:22:33:1705002 AM</localTime>
> <executionTime>0</executionTime>
> <parameters>
> <parameter name='whereClauseSysRptLst' type='System.String' ><![CDATA[AutoAction <> '' AND WorkStationID ='MSL026 0']]></parameter>
> <parameter name='pageSize' type='System.Int32' ><![CDATA[0]]></parameter>
> <parameter name='absolutePage' type='System.Int32' ><![CDATA[0]]></parameter>
> <parameter name='morePages' type='System.Boolean' ><![CDATA[]]></parameter>
> </parameters>
> </tracePacket>
>
> ... I'll log a support call with Epicor about this, however, as this is a customisation they'll say that this needs to go to their consulting team and will be chargeable (Epicor UK allways seem to do this and wash their hands of customisations like this).
>
> --- In vantage@yahoogroups.com, "clive.1972" <clive.1972@> wrote:
> >
> > We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
> >
> > All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.
> >
> > The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
> >
> > Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
> >
> > Thanks.
> >
>
12
I'd love to post the code, however, I'm not in a position to do so :(

I'll stumble along blindly for a while and see what happens...

--- In vantage@yahoogroups.com, robertb_versa@... wrote:
>
> If your company authored the customization, time to review & reoptimize.
>
> Sounds like you may have setup of multiple event triggers that are tripping each other into a long circular loop.
>
> Post your code. Someone here might see something obvious.
>
> Get ready for a battle if you try to drop support. It's their cash cow & will fight.
>
> Be firm though and you'll be alright. (They'll take you back if you change your mind in the future no matter what they threaten.. It's nearly pure profit for them.)
>
> Rob Brown
>
> --- Original Message ---
> From:"clive.1972" <clive.1972@...>
> Sent:Thu 6/18/09 9:12 am
> To:vantage@yahoogroups.com
> Subj:[Vantage] Re: Customisation on Order Entry causes a five minute order load time
>
> Oh no, it's not an Epicor created customisation, and as usual once they're aware of this there's no support from them.
>
> We have to renew in September, and this time I genuinely think that we'll be dropping the maintenance...
>
> --- In vantage@yahoogroups.com, robertb_versa@ wrote:
> >
> > Epicor wrote the customization (for fee) & it performs like this?
> >
> > Escalate it (threaten dropping maintenance if necessary). That is unacceptable!
> >
> > Rob Brown
> >
> > --- Original Message ---
> > From:"clive.1972" <clive.1972@>
> > Sent:Thu 6/18/09 5:39 am
> > To:vantage@yahoogroups.com
> > Subj:[Vantage] Re: Customisation on Order Entry causes a five minute order load time
> >
> > I enabled 'Tracing' in Vantage to see if this would help me diagnose this at all, unfortunately it hasn't but the text below repeats itself every 30 seconds for around 4 and a half minutes whilst the sales order loads...
> >
> > <tracePacket>
> > <businessObject>Epicor.Mfg.BO.ReportMonitor</businessObject>
> > <methodName>GetRowsKeepIdleTime</methodName>
> > <returnType>Epicor.Mfg.BO.ReportMonitorDataSet</returnType>
> > <localTime>18/06/2009 10:22:33:1705002 AM</localTime>
> > <executionTime>0</executionTime>
> > <parameters>
> > <parameter name='whereClauseSysRptLst' type='System.String' ><![CDATA[AutoAction <> '' AND WorkStationID ='MSL026 0']]></parameter>
> > <parameter name='pageSize' type='System.Int32' ><![CDATA[0]]></parameter>
> > <parameter name='absolutePage' type='System.Int32' ><![CDATA[0]]></parameter>
> > <parameter name='morePages' type='System.Boolean' ><![CDATA[]]></parameter>
> > </parameters>
> > </tracePacket>
> >
> > ... I'll log a support call with Epicor about this, however, as this is a customisation they'll say that this needs to go to their consulting team and will be chargeable (Epicor UK allways seem to do this and wash their hands of customisations like this).
> >
> > --- In vantage@yahoogroups.com, "clive.1972" <clive.1972@> wrote:
> > >
> > > We've recently started running a customisation against Order Entry (in Vantage 8.03.406A) that our parent company who also use Vantage have requested we use. However, on a small selection of computers this new customisation causes a sales order to take approx five minutes to load ! (from the point where you type in an order number and hit tab on your keyboard).
> > >
> > > All of our computers are running Windows XP, with either SP2 or 3, and Sophos AV reports that they are virus free. All dotNet updates are applied, up to dotNET 3.5 SP2, as are MDAC etc.
> > >
> > > The only way I've been able to cure this problem is by wiping the computer and installing a fresh Windows XP, which even with imaging software takes too long.
> > >
> > > Are there any other libraries / runtimes etc that I need to update ?. There must be a reason why this is happening, but I just can't find out why ?.
> > >
> > > Thanks.
> > >
> >
>