Cycle Count Schedule Maintenance Error

For some reason, warehouse manager is getting this error during part selection.

It is specific to Plant and warehouse. She is trying to start November CC

Created New Cycle Count Period
Created new CC Schedule Maintenance.

I thought maybe special characters, which some part descriptions did have, but took care of that.

Is there some tables I can look at to see if it is part specific.

I can only think of these tables.
I looked at server logs and not much there.

image

TIA

Application Error

Exception caught in: Epicor.ServiceModel

Error Detail

Message: Object reference not set to an instance of an object.
Program: Epicor.ServiceModel.dll
Method: ShouldRethrowNonRetryableException

Client Stack Trace

at Erp.Services.BO.CCScheduleSvc.SelectParts(CCScheduleTableset& ds) in c:_Releases\ERP\RL10.1.600.0\Source\Server\Services\BO\CCSchedule\CCSchedule.cs:line 1217
at Erp.Services.BO.CCScheduleSvcFacade.SelectParts(CCScheduleTableset& ds) in c:_Releases\ERP\RL10.1.600.0\Source\Server\Services\BO\CCSchedule\CCScheduleSvcFacade.cs:line 152
at SyncInvokeSelectParts(Object , Object , Object )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object inputs, Object& outputs)
at Epicor.Hosting.OperationBoundInvoker.InnerInvoke(Object instance, Func2 func) in C:\_Releases\ICE\3.1.600.30\Source\Framework\Epicor.System\Hosting\OperationBoundInvoker.cs:line 59 at Epicor.Hosting.OperationBoundInvoker.Invoke(Object instance, Func2 func) in C:_Releases\ICE\3.1.600.30\Source\Framework\Epicor.System\Hosting\OperationBoundInvoker.cs:line 47
at Epicor.Hosting.Wcf.EpiOperationInvoker.Invoke(Object instance, Object inputs, Object& outputs) in C:_Releases\ICE\3.1.600.30\Source\Framework\Epicor.System\Hosting\Wcf\EpiOperationInvoker.cs:line 23
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

at Epicor.ServiceModel.Channels.ImplBase`1.ShouldRethrowNonRetryableException(Exception ex, DataSet dataSets)
at Erp.Proxy.BO.CCScheduleImpl.SelectParts(CCScheduleDataSet ds)
at Erp.Adapters.CCScheduleAdapter.SelectParts()

Are there any more details in the server event log or serverlog files?

I copied production to TEST environment. and enabled all items.
ServerLog-TEST.txt (218.4 KB)

I just did a new one, fresh. The point of Selection to Error.

I would try initialize last cycle count date to see if there were any nulls.

Will try that, luckily I have the script to clear out that information.

Last CC Date did not work. I am going to look at PartWhse for some bad data.
Thanks for the feedback.

I believe we ran into this because of a bad part plant record. There are KB articles on it. If I remember right, there’s a conversion program and you might need a fix from Epicor support.
Jenn

2 Likes

I am thinking a bad record as well. Unfortunately, I don’t have access to KB anymore. :neutral_face: :eyes:


image
image

I ran them all… THANKS

1 Like

Ah, the glory days when data fixes didn’t expire.

1 Like