# Cycle Count tolerance not recognizing write down

**URL:** <https://www.epiusers.help/t/cycle-count-tolerance-not-recognizing-write-down/79543>\
**Category:** Epicor ERP 10\
**Tags:** e10\
**Created:** [June 11, 2021, 6:18pm UTC](https://www.epiusers.help/t/cycle-count-tolerance-not-recognizing-write-down/79543 "2021-06-11T18:18:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![scott](https://www.epiusers.help/user_avatar/www.epiusers.help/scott/32/31822_2.png) [@scott](https://www.epiusers.help/u/scott)\
**Post date:** [June 11, 2021, 6:18pm UTC](https://www.epiusers.help/t/cycle-count-tolerance-not-recognizing-write-down/79543/1 "2021-06-11T18:18:06Z")

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We are having an issue with the cycle count process believing an item is within tolerance, when it is outside of tolerance. We set a test. We have 5% as the tolerance at the ABC code level. All have 5%. These are the only codes in our TEST environment. We counted one item at a write down of -4%. We counted another item at a write down of -27%. We also did an item to add 3% and add 12%. The cycle count maint and cycle count reason screens both show only 1 item out of tolerance. The +12%.

Epicor 10.2.600.18 does not understand 5% to mean plus or minus 5%.  
Do we have something set incorrectly?  
I do not see that this is a problem other people are seeing.  
Scott

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**Author:** ![JasonMcD](https://www.epiusers.help/user_avatar/www.epiusers.help/jasonmcd/32/22326_2.png) [@JasonMcD](https://www.epiusers.help/u/JasonMcD)\
**Post date:** [June 14, 2021, 2:47pm UTC](https://www.epiusers.help/t/cycle-count-tolerance-not-recognizing-write-down/79543/2 "2021-06-14T14:47:51Z")

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I’ve wondered this, too. I’m curious if you find anything.

I actually didn’t try to investigate it to death, for once (what has happened to me?), so I didn’t even think about it being a positive-only thing. But that might explain it.

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**Author:** ![scott](https://www.epiusers.help/user_avatar/www.epiusers.help/scott/32/31822_2.png) [@scott](https://www.epiusers.help/u/scott)\
**Post date:** [June 14, 2021, 3:05pm UTC](https://www.epiusers.help/t/cycle-count-tolerance-not-recognizing-write-down/79543/3 "2021-06-14T15:05:23Z")

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Cycle counting was put in place and I assumed it worked through our upgrade. The clerk finally put her hand up asked for some help.

Epicor Support said they were tossing this over to Development.

Scott