Deferred expense recognition process completed but GL not posted

Kinetic ERP
1

Hi All,

We have been encountering an issue over the past two months with the deferred expense recognition process. The process completes successfully without any errors, but the subsequent General Ledger (GL) entries are not being posted.

  • The system monitor indicates that the process has completed successfully.
  • There are no errors in the journal review.
  • The confg. is auto processing of the transaction. No manual review of the transactions.
  • However, the GL postings are missing for the corresponding periods.

We have tested the same transactions in a copy of our live environment (test environment), and the GL postings are working correctly there. The issue seems to be isolated to the live environment.

Can anyone please assist in identifying the root cause? also is there a way to track the process logs other than system monitor.
Thanks in advance.

2

Hi Everyone, the issue is resolved by Epicor team,
Steps -

  1. Identify the unprocessed logs BAQ to the DefExpRecogTask table without filters
  2. Epicor service team provided with the program to delete the records via Datafix workbench.
  3. Re-run the Deferred expense revenue edit list and process it.

Regards