Delete or Reverse a Transfer Order Receipt

Kinetic ERP
1

I cannot find a way to delete or reverse a transfer order receipt that was created in error by the user.

Since I couldn’t find a process that would do that, I reached out to support to see if they could assist with a data fix. The response was that they could not since this was a user error, I needed to send a request to our Epicor Consultant. I don’t have an open SOW with a consultant so this would require a quote and statement of work.

Two questions:
1.Does anyone have experience with the original problem
2.Does the support response seem correct or should I be pushing a little harder? Am I expecting too much from Support?

2

From what I’ve seen/heard/read there’s no reversal or deletion available. The transfer mechanism seems a bit wonky overall.

Simple (but seemingly inefficient) solution: do a transfer to move it back to the original plant.

3

Thanks for your Reply Jon. I will work with the user to do just as you suggest

4

No problem - wish I had a better “solution”…but if it’s a quick fix then I guess it’s all good

5

Yes, and the other option (receiving team’s preference) is to just wait until the parts actually show up and don’t do anything. Not sure that is the right or best answer either. sounds like they will be here in a day or so.

6

Only drawback with not doing anything - if the parts in question affect any open manufacturing jobs, sales orders, etc…you wouldn’t want someone running a pick ticket for those five missing thingamabobs in the interim.

7

Delicately put. I might not have been quite so polite.

8

I must have been hallucinating that day…trying to be “nice”