I just tested and was able to delete one out of my Pilot environment (2025.1.11).
I was also able to delete an app (unpublished draft) without issue. 
Wow…this is very strange indeed
Continuing to engage (sigh…) with support. Will provide a PRB or workaround if they find a root cause. I asked for a KB on deleting a kinetic dashboard and they reiterated the same process I told them.
Are there any clues if you trace the network requests? Server log?
Thanks Michael, nothing from support, other than noting the dashboard is “corrupted” and we need a data fix.
I’ve requested a generic data fix, although I may try deleing the XXXdef via a BO, Ice.GenXData.
I checked, and no we don’t. Support even logged in and tried. They just keep saying it is corrupted somehow and they do not have a generic fix.
Only that there was a bad cloud upgrade process or a bad customization on the dashboard (there were no layers/customizations on the dashboard.)
Time to do this manually…
I had a similar issue a couple months back and we just kept having to do those datafixes, eventually I guess it sorted out. I must have had to go back to support a good 10 times to get through.
Thanks @ToryD ! Did you happen to get your issues pushed to dev for a PRB or root cause analysis?
They weren’t clear on what they were doing, but devs were mentioned.
I’m having the same issue as you trying to delete custom dashboards (base). We are on 2024.1.32 so I’m not sure whether this should work yet or only works in 2025.1??
I can delete custom apps (both base and layers) and I can delete custom dashboard layers, just not the base record. I get the “user is not authorized to delete” message despite being a security manager.
In case this is helpful for someone else. I have figured out that this is only a problem with Dashboards that have been converted/deployed from Classic.
If the Dashboard was created in Kinetic - I can successfully delete both Base and Layer.
If the Dashboard was converted/deployed from a custom dashboard in Classic - I can successfully delete new layers created in Kinetic but cannot delete the Base created by conversion. I get the delete failed - user not authorized to delete error message.
Will log this with Epicare and see what they say.
I had to provide Epicare an export from Ice.XXXDef table (Company, Key 1, SysRowID) for the Dashboard Base layers I wanted to delete. They provided a data fix which is specific to the SysRowID. So you would need to request a data fix everytime for the specific application.
I also asked whether this was a bug or expected behaviour and received the following response:
“This is expected behaviour. Kinetic dashboards created directly in Application Studio generate a clean, self‑contained layer within the Kinetic framework.
Because they do not have dependencies on Classic artefacts, their base layers can be safely deleted without leaving behind underlying Classic components.
Dashboards that were originally built in Classic and later converted/deployed into Kinetic still retain Classic metadata and structural dependencies.
Due to these inherited dependencies, the converted dashboards cannot have their base layers deleted, as doing so may break the Classic-side definitions still registered in the system.”
