We receive RMAs of assembled products, many times we can disassemble the components and dispose of them individually and return them into inventory. Is there a method in the RMA processing to “Break” the assembly into the components and dispose of them individually?
I’ve been at a few companies that wanted this too. What we ended up doing is using an Excel template and the return misc. material paste insert.
Basic process is to disposition the RMA to scrap, then do the return misc. material with a reason code of RMA salvage and put the RMA# in the reference field. To get the data for the Excel template, we just copy/paste materials from the original job if we have it - or the method. Then you have to delete off what you don’t want to return. It is clunky.
If you have something better please let me know.
We have another twist by us where we use phantoms in top levels and could take just the phantom back. If you explode it into components that really throws your inventory off since you have to take apart a unit to get at the component itself - talk about salvage!