Hi,
We have a multi-site set up and we have reason codes set up for DMRs. One of them is for vendor credit. That reason code has a GL account tied to it, and depending on the site where the Nonconformance and DMR is created, the division on the GL changes and the credit is posted to the correct account. We have one DMR where this is not happening as expected and the credit is being posted to the wrong GL. I have verified that all the information entered is correct and that the Nonconf and DMR have been created in the correct site. Does it make a difference which site AP is logged into when they are processing the credit? That’s the only thing I can think of. Any help on this will be appreciated.
Check the Reason Codes, some of the G/L Acts may need to be updated. We had that problem and worked backwards to solve it. Start by opening the DMR that did not go as planned, navigate to the Reject tab, right-click on the Reason and open Reason Codes, look at the G/L tab. Repeat with a DMR that did go well. If that did not answer it, may need to trace through your G/L hierarchy.