Hi all,
We are a manufacturer of industrial computer solutions, when we have a part fail within a job, they are put through our DMR process which essentially removes them from stock and from the job and creates a demand to replace it, even if the part has been sent back for repair or replacement. We have seen it multiple times now where another has been purchased (as demand was created when the part was DMR’d) and how we have more on hand than required.
I know (or hope) that we are doing this wrong! in my brain it would be more logical that the part, during the DMR process would be moved to a quarantine zone where it will stay until its fate is determined, but still show on stock so no more demand is created, unless it is finally scrapped.
Can someone guide me through the correct process? or if there even is one.