I have come across a problem with creating debit memo's on some DMR's and am
wondering if anyone knows what I can do to fix it or get around it. We are
on Vantage version 3.00.632. Here it goes: if any item, in the part master
or not, is DMR'd from a job all the debit memo request buttons and toggles
are greyed out, therefore not allowing one to be created. I've found that
doing a negative issue against the job, or a return to stock as we call it,
and then doing the DMR from stock I can access the debit memo request. Also
if the non-inventory, but-to-the-job items come into inspection and are
rejected from inspection, I can access the debit memo request. But once a
non-inventory part is accepted from inspection and therefore issued to the
job, it's a problem rejecting it because we are not able to create that
debit memo.
Any input would be appreciated.
Thanks,
Suzanne Willems
Inventory Manager
Milford Enterprises, Inc.
wondering if anyone knows what I can do to fix it or get around it. We are
on Vantage version 3.00.632. Here it goes: if any item, in the part master
or not, is DMR'd from a job all the debit memo request buttons and toggles
are greyed out, therefore not allowing one to be created. I've found that
doing a negative issue against the job, or a return to stock as we call it,
and then doing the DMR from stock I can access the debit memo request. Also
if the non-inventory, but-to-the-job items come into inspection and are
rejected from inspection, I can access the debit memo request. But once a
non-inventory part is accepted from inspection and therefore issued to the
job, it's a problem rejecting it because we are not able to create that
debit memo.
Any input would be appreciated.
Thanks,
Suzanne Willems
Inventory Manager
Milford Enterprises, Inc.