DocLink - New GL Account

Good Afternoon,

Drawing a blank, but we added a new GL account in Epicor and it is not appearing in DocLink. Is there something that needs to be done in the admin console? We have 2,202 GL accounts and only 2,201 show up in DocLink. Any thoughts?

Thanks in advance,
Eric

Make sure all your Eclipse services are running on the server. I think it’s the automation service. I’ve had them pause and cause issues. I finally scheduled a weekly restart that seems to have helped.

there should be a SQL Server job that runs the ‘DocLink Cache Refresh’ script, which equates to updating all the look-up tables created in Docklink (part of the Epicor integration initially, but possibly updated/altered locally)