We have an Email set up to process documents that come into a folder and then it is processed through ECM. The import works as it takes the attachment and starts the process in ECM, but it will not split the document based on the settings I have set up. I have it set up to split on a barcode located in the region i selected in the bottom picture. There is suppose to be 10 separate job travelers, but imports into ECM as 1 PDF.
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What does that bar code represent? Based on its location, I would imagine it represents “Job Traveler” which isn’t changing from document to document…
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That is the Job num. It is a new barcode we placed there. It is suppose to split on that barcode changing.
Hmm… Try changing the Barcode Type to the format you used to create them. I’m assuming they’re in Code 39 format, which is definitely an option. I would also review the job import tab in the ECM Client and send the results to the log for further review. Could reveal the issue.
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We are having the same issue - albeit inconsistently. We’ve been working with support for weeks now and they’ve got nothing.
Please open a ticket and reference ours if you want. CS0004615449
Validate the barcode with a hand scanner if you have one. But also make sure you use the Dataworks barcode fonts (available on Epicweb somewhere).
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In a past life, we had the same thing. We’d scan a batch of jobs and it would miss the barcode and the remaining work all went to the previous job. This was a few years ago.
I tried to sell the idea that batch processing might not be the way to go in the first place and suggested a load as you go and let DocStar (at the time) add it then.
We’ve been doing testing for them in every way concievable. We scan Job Traveler packets that contain from 1 to 20 job travelers and sometimes it works just fine, others it does not. We do it through a MFC device/copier, so it can come quickly, and it looks like two or three batches get consumed at the same ECM client interval - so we were thinking some sort of overload, but those same files fail when they are processing by themselves and then work on the next interval.
No hope at the moment.
Also - it WAS working at v23.
@mjbest6288 What version of ECM/Client?
We have a folder process as well, we have the user scan 10 jobs from a desktop scanner to a folder and ECM processes it. It will work fine for an hour, then all the sudden stop working properly, Putting the whole document as 1 file under the job. It is very inconsistent at times.
We are using v24
Sounds like the messed with the “Barcode Split” code in v24 - or they are having trouble managing the Distributed Queue when more than a few documents show up simultaneously.
I have seen the batch import not function correctly to split barcodes, instead in workflow I have used the Split on Barcodes task to separate documents.
Do you not use the batch import to split at all when you do it with the workflow?
I have found the workflow allows for split task to split documents and I avoided the issues with the batch import Document Split Method. Since the workflow has the same task, and allows for the workflow to send to a new content type.
You may have a Batch import Content type linked to a Split workflow.
Then use the workflow to send to another workflow with a different Content type. The structure of these workflows and content types does depend on the documents and the barcodes in use.
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We’ll double check on this, but I’m pretty sure we tested the Task method as well. In fact at one point I’m pretty sure we had BOTH set up. But I do not think we used the separate workflow method. I’ll look into - thanks for the tip!
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Once the document is in DocStar, are you able to read the barcode?
I’ve seen where it won’t split on the barcode because it can’t read the barcode. I’ve used OCR with some Regex in the workflow to identity the ones that it didn’t split out.