We don't have Service Connect - but my understanding of it is that its business objects are exposed and thus can be impacted by BPM.
If true, perhaps you can modify this behavior.
Question: If the original vantage order (using the duplicated customer PO number) is Closed/Complete, does Service Connect reopen it to add the new line(s)? If you can test this and it does not, perhaps a more proactive closing process would resolve your problem.
Do your customers really care if their transmitted PO adds to an existing old vantage order? - Or is this more an issue internally for you?
Finally: If all else fails, you probably could come up with a non-Vantage based process that inspects incoming customer PO data files, checks for duplicated POs, and (if a duplicate), appends their PO number in the file (with some unique, safe character that can be removed from the resulting vantage order record after Service Connect generates the order).
I'll be interested in hearing what you come up with as service connect is likely in our future.
Rob Brown
If true, perhaps you can modify this behavior.
Question: If the original vantage order (using the duplicated customer PO number) is Closed/Complete, does Service Connect reopen it to add the new line(s)? If you can test this and it does not, perhaps a more proactive closing process would resolve your problem.
Do your customers really care if their transmitted PO adds to an existing old vantage order? - Or is this more an issue internally for you?
Finally: If all else fails, you probably could come up with a non-Vantage based process that inspects incoming customer PO data files, checks for duplicated POs, and (if a duplicate), appends their PO number in the file (with some unique, safe character that can be removed from the resulting vantage order record after Service Connect generates the order).
I'll be interested in hearing what you come up with as service connect is likely in our future.
Rob Brown
--- On Thu, 7/31/08, greg.deterding <greg.deterding@...> wrote:
From: greg.deterding <greg.deterding@...>
Subject: [Vantage] Does anyone have issues receiving duplicate PO's from customers?
To: vantage@yahoogroups.com
Date: Thursday, July 31, 2008, 4:01 PM
One of our customers has started to reuse old PO numbers on their EDI
orders. When we get a PO that we have already received from them in the
past Service Connect goes out and adds a line to the original sales
order instead of creating a new sales order. Anyone have any experience
with this?