This is easily corrected once installed by updating the Target line in the short cut properties but of course we rather not have to do this. This will be the third time we have migrated (2 prior times to 10.1.400).
Anyone else experiencing the same issue when installing 10.1.500.7 on a Client machine?
aidacra
(Nathan your friendly neighborhood Support Engineer)
4
If someone can duplicate this behavior again, please contact Support as we are definitely interested in getting to the root cause. I just checked the e10client.exe installer from base 10.1.500 GA and base 10.1.500 Controlled Release installs and they have the same MD5 hash so that wouldn’t be the X factor.
It did happen to me, it looks like the Installer did not even create a MES Shortcut - but instead a single Shortcut pointing to MES which should have pointed to the Full Client.
Another thing I would like to point out is that when Updating an existing AppServer Instance, the Client config files do not get updated on the server.
E10_Code = 10.1.500.7 (Updated from 10.1.400.15)
E10_Irfan = 10.1.500.7 (New Instance)
However within *…\ERP10.1.500Deployment* the config file remained at 10.1.400.15 - causing Clients to continue to AutoUpdate constantly.
I reported this issue on call 3437891ESC. It seems I am the first one to report this so please also place a call to support to report the same issue so they can react to it knowing there are more users dealing with the same issue.
aidacra
(Nathan your friendly neighborhood Support Engineer)
12
FYI: Support has been able to duplicate this behavior (as of t+13 minutes ago) in one of our internal environments. Need to do some additional analysis before we know the root cause. Stay tuned.
I just submitted a call (1832328PSC).
For us this appears when the Upgrade was performed from 10.0.700.4 to 10.1.500.0.
aidacra
(Nathan your friendly neighborhood Support Engineer)
14
FYI: SCR 196298 was created for this issue which will be included in 10.1.500.11 and available on Jan 18th.
3 Likes
aidacra
(Nathan your friendly neighborhood Support Engineer)
15
UPDATE: the updated client installer is included in 10.1.500.11 but it requires a manual step to apply.
What I needed to do after applying 10.1.500.11:
Navigate to \ERP10\ERP10.1.500.0\Updates\ERP10.1.500.11\ClientDeployment\ClientInstaller.
Copy the E10client.exe.
Navigate to \ERP10\ERP10.1.500.0\ClientDeployment\ClientInstaller.
Paste and overwrite existing E10client.exe.
When you install new clients from \[servername]\ERP10.1.500.0Deployment\ClientInstaller, this client will now create separate shortcuts for MES and office.
This isn’t documented in the update guide, so Support will see if it’s possible to have the patches auto apply updated client installers in the clientdeployment directory when there is a change and/or document this in the upgrade guides.