Support is taking forever to answer me back.
Does anyone know what to do with the E3LicenseRequest file for a new install? Sending it to the email address they say to results in an undeliverable.
Support is taking forever to answer me back.
Does anyone know what to do with the E3LicenseRequest file for a new install? Sending it to the email address they say to results in an undeliverable.
Been a few years since I had to deal with this (2018) but I dealt with Mary Bartlett (MBartlett@docstar.com), maybe she’s still there with an Epicor email.
I’m assuming this is on a new install of ECM, not IDC, and you’ve sent it through via EpicCare’s Wayfinder ‘Request a license file’ process as well?
Mary is still there because she is the one that sent my Provisioning Code, did not even think of reaching out to her.