Hello,
We are running some training sessions today for our customer service
department.
When they get to the step of converting a Quote to an Order from the
Quote Entry program, they are all doing it at the same time and
everyone's client program locks up. They state that they have to
forcefully shut down the Epicor client and restart.
I guess this happened yesterday too. Yesterday they were all trying to
convert the same quote to an order but today they are all using
different quotes.
I'm going to call Epicor too but I wanted to see if they group has
encountered this before and if there are any suggestions.
Joe Rojas | Director of Information Technology | Mats Inc
dir: 781-573-0291 | cell: 781-408-9278 | fax: 781-232-5191
jrojas@... | www.matsinc.com Ask us about our clean, green and beautiful matting and flooring
This message is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.
[Non-text portions of this message have been removed]
We are running some training sessions today for our customer service
department.
When they get to the step of converting a Quote to an Order from the
Quote Entry program, they are all doing it at the same time and
everyone's client program locks up. They state that they have to
forcefully shut down the Epicor client and restart.
I guess this happened yesterday too. Yesterday they were all trying to
convert the same quote to an order but today they are all using
different quotes.
I'm going to call Epicor too but I wanted to see if they group has
encountered this before and if there are any suggestions.
Joe Rojas | Director of Information Technology | Mats Inc
dir: 781-573-0291 | cell: 781-408-9278 | fax: 781-232-5191
jrojas@... | www.matsinc.com Ask us about our clean, green and beautiful matting and flooring
This message is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.
[Non-text portions of this message have been removed]