I was hoping it would be that easy but when you process a credit card,
it does not create a standard cash receipt that can be reversed.
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Tim Hager
Sent: Wednesday, May 09, 2012 3:01 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] E9 Credit Card Payment on Order - Need to cancel
order
We have found (9.04.507A) that you can reverse a deposit if you reverse
the original cash receipt. I'm not sure what the complications are if
you process credit card payments through Epicor since we process credit
card payments outside of the system.
Tim Hager
Controller
Diba Industries Inc.
tim.hager@... <mailto:tim.hager%40dibaind.com> <mailto:
tim.hager@... <mailto:tim.hager%40dibaind.com> >
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Joe Rojas
Sent: Wednesday, May 09, 2012 11:06 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] E9 Credit Card Payment on Order - Need to cancel
order
Hi All,
We have been testing the credit card processing feature in E9.04.507a.
We have every scenario tested successfully except for one.
The one scenario that is stumping us is if the customer is on prepay
terms and we charge the card at the time of the order but the customer
later calls and cancels the order before it ships.
We know how to refund the credit card, but there seems to be no way
reverse the deposit on the sales order. This presents a problem because
the deposit amount is still sitting in our prepayment GL account.
Epicor has stated that there is no way to remove the deposit and this is
by design. The only option we currently have is to do a journal entry to
remove the amount of the deposit from the GL.
Is anyone else finding this to be true?
[Non-text portions of this message have been removed]
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it does not create a standard cash receipt that can be reversed.
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Tim Hager
Sent: Wednesday, May 09, 2012 3:01 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] E9 Credit Card Payment on Order - Need to cancel
order
We have found (9.04.507A) that you can reverse a deposit if you reverse
the original cash receipt. I'm not sure what the complications are if
you process credit card payments through Epicor since we process credit
card payments outside of the system.
Tim Hager
Controller
Diba Industries Inc.
tim.hager@... <mailto:tim.hager%40dibaind.com> <mailto:
tim.hager@... <mailto:tim.hager%40dibaind.com> >
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Joe Rojas
Sent: Wednesday, May 09, 2012 11:06 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] E9 Credit Card Payment on Order - Need to cancel
order
Hi All,
We have been testing the credit card processing feature in E9.04.507a.
We have every scenario tested successfully except for one.
The one scenario that is stumping us is if the customer is on prepay
terms and we charge the card at the time of the order but the customer
later calls and cancels the order before it ships.
We know how to refund the credit card, but there seems to be no way
reverse the deposit on the sales order. This presents a problem because
the deposit amount is still sitting in our prepayment GL account.
Epicor has stated that there is no way to remove the deposit and this is
by design. The only option we currently have is to do a journal entry to
remove the amount of the deposit from the GL.
Is anyone else finding this to be true?
[Non-text portions of this message have been removed]
********************************************************
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. If you are not the addressee, any disclosure, reproduction,
copying, distribution, or other dissemination or use of this
communication is
strictly prohibited. If you have received this transmission in
error please notify the sender immediately and then delete this e-mail.
E-mail transmission cannot be guaranteed to be secure or error free as
information could be intercepted, corrupted lost, destroyed, arrive late
or
incomplete, or contain viruses.
The sender therefore does not accept liability for any errors or
omissions
in the contents of this message which arise as a result of e-mail
transmission. If verification is required please request a hard copy
version.
********************************************************
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]